Tasks:

As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times

Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset

Language Requirements:

• Good Language Proficiency in English (B2) and German at a minimum B2+ level

We also hire with: FRENCH, ARABIC, BULGARIAN, CZECH, DANISH, DUTCH, GERMAN, HUNGARIAN, GREEK, HEBREW, ITALIAN, SWEDISH, POLISH, PORTUGUESE - BRAZILIAN, PORTUGUESE - PORTUGAL, ROMANIAN, RUSSIAN, SLOVAK, SPANISH, TURKISH, SLOVENIAN, CROATIAN, SERBIAN, UKRAINIAN, SERBIAN, etc

BENEFIT package:

• Life insurance
• Private medical care - LUX MED
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• End-of-year and holiday bonuses
• Clear career path in a growing multinational organization