HR Manager Regional Delivery Center

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 9,100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

We have been present in Poland for over 20 years, helping our clients from offices in Warsaw and Katowice, where more than 700 people already work.

Katowice is also the location for our new structure - the Regional Delivery Center, whose task is to serve the European markets of our clients, companies from the Fortune 500 and FTSE 100 rankings. As part of the structures, we are looking for specialists in the field of international accounting & tax, human resources and payroll, and global entity management. We also build teams that will be responsible for handling international funds and supporting internal financial processes of the TMF Group.

About the job

Our Regional Delivery Centres (RDCs) form part of our overall client delivery model and are a key part of our operating model strategy. Our RDC in Katowice provides resources to support delivery teams in various TMF offices across Europe as well as centralised services to selected global Clients and TMF Group Functions.

Regional Delivery Center (RDC) HR Manager will be responsible for managing the employee life cycle of 400+ employees, with ambition to grow (manage administration, support recruitment execution, onboard employees, compensation and benefits, training, manage exit procedures, organization development, employee relations programs, as well as supervising pay-roll correctness) as well as support the management (local and remote) in delivering RDC strategy and objectives.

The role holder will be responsible for the quality of the HR services to the business and employees, ensuring HR process standardization and will work very closely with the Management Team and HR function with key HR data and analytics to support decision making.

Your responsibilities will include but won’t be limited to:

• Support implementation of agreed workforce action plan for RDC
• Manage and execute organizational change
• Provide business performance management support within an international matrix context
• Facilitate people management decision making and execution
• Facilitate turnover reduction plans and run the departure view survey
• Design and develop HR related policies, procedures and best practices to support innovative, problem-solving culture in line with the Group and Local governance
• Localize global governance documents including employee handbooks, HR related policies and procedures
• Ensure timely and quality data input, strong compliance to all data reporting, manage HR analytics, including reporting to local and corporate authorities
• Be in line with local labor law regulations, take care about local HR documentation compliance, with internal policies and standards
• Support recruitment execution, define the job description, obtain hiring and compensation approvals
• Working with the TMF internal Business Academy on developing trainings and extend education offerings for employees to build skills necessary to grow their careers within TMF
• Implement RDC career paths, individual development plans and training programs
• Manage staff mobility and office transfer requests
• Manage staff onboarding through the HR team: prepare for arrival, induction, probation assessment
• Enable first line managers to drive the performance management cycle: set objectives, ensure personal development plans, manage the mid-year and year-end review
• Ensure that competences and performance reviews are conducted by line managers according to internal standards
• Advice and enable first-line managers to address underperformance through performance improvement plans
• Manage Group and local benefits schemes with support and advice of regional reward manager
• Manage voluntary exits and analyse exit interviews data and propose actions to reduce employee turnover
• Provide operational support to all HR projects across organization and contribute to other ad hoc projects as required
• Lead a team of HR Specialists to ensure the team meets its objectives

Ideally you will meet the following criteria 

• Fluent in English & Polish
• Minimum 10 years of professional experience in HR functions, preferably at least 5 are from BPO/SSC (business services area)
• Experience in HR Generalist and HR Business Partner roles within international organizations (with international exposure)
• Extensive experience in HR advice and counsel to senior business management
• Experience in driving changes and conducting big HR change projects
• Clear understanding of HR-related regulations and change management
• Working knowledge of HR metrics, best practices and ability to utilize these in driving performance improvements
• Proven track record in creation of processes and policies in organization
• Previous experience in talent management
• Have basic operational risk management awareness and actively advice and promotes a culture of risk awareness
• Excellent verbal/written communication and interpersonal skills
• Self-starter with a proactive approach, positive can-do attitude

Working at TMF Group offers

• Convenient central location of the office
• Stable employment
• Flexi-time and remote - hybrid working model
• An international and dynamic environment
• Private medical care
• Life insurance
• Co-financing for the Multikafeteria program (e.g. Multisport card)
• Access to a language platform with 12 different languages to learn
• Exceptional people and atmosphere
• Christmas and occasional gifts
• Co-financing of holidays (social fund)
• Opportunity to take part in charity projects

* Please note, we’ll contact selected Candidates only