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Process Engineering Manager
new
PM
HSBC Service Delivery

Process Engineering Manager

HSBC Service Delivery
Kraków
Rodzaj pracy
Pełny etat
Doświadczenie
Specjalista/Mid
Forma zatrudnienia
Umowa o pracę
Tryb pracy
Praca Hybrydowa
Wymagane umiejętności
Lean Six Sigma
Process Engineering
Simply Better
Mile widziane
banking experience
transformation
change management
Agile
Design thinking
project management
Opis stanowiska

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Your career opportunity


Wholesale Transformation is responsible for world-class strategic transformation of Wholesale banking through smart execution. We act as strategic partners to business and create world class digital capabilities that enable HSBC Wholesale to digitize at scale and simplify the lives of our colleagues & customers.


The purpose of this role is to successfully shape and execute against Wholesale’s global strategic change & simplification agenda. Business Process Excellence Managers will collaborate with CMB & GB Businesses across regions to successfully deliver Change and build Community for the Bank’s wholesale business to streamline and digitize our products, propositions and internal processes. They will have proven experience of successfully executing against the overall programme, Objectives & Key Results (OKRs). They will be accountable for the timely and high quality delivery of initiatives, adhering to HSBC core practices & frameworks.


What you’ll do


  • Support and implement process excellence and re-engineering agenda across all regions globally.
  • Cultivate and evolve a continuous improvement culture and community emphasizing on Lean Six Sigma techniques.
  • Develop Lean Six Sigma training materials and conduct LSS Green Belt/Yellow Belt trainings.
  • Drive and coach productivity/efficiency related LSS improvement projects.
  • Deliver transformation change in Process Engineering to achieve cost, service level and customer satisfaction through mobilization of improvement initiatives following the Lean Six Sigma approach.
  • Support mobilization of Simply Better (idea generation platform).
  • Foster a high engagement team to deliver good quality output exceeding user expectations


What you need to have to succeed in this role


  • Lean Six Sigma Green Belt or Black Belt certified
  • Hands-on experience driving Lean Six Sigma agenda in your organization/department i.e. training, coaching.
  • Should have delivered projects with medium complexity and scope.
  • Strong stakeholder management and influencing skills. Ability to co-ordinate with multiple stakeholders, and get necessary actions/decisions taken within desired timelines.
  • Strong change management and communication skills for training/coaching
  • Skills to overcome challenges & roadblocks, create innovative solutions and work in an agile way


Optional

  • At least 3 years of banking experience.
  • Experience in Transformation, Change Management, Agile, Design Thinking, Project Management.


What we offer


  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking



If your CV meets our criteria, you should expect the following steps in the recruitment process:


  • Online behavioural test (for external candidates only)
  • Telephone screen (for external candidates only)
  • Zoom interview with the hiring manager



We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

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