Digital & CX Coordinator

JTI Polska jest częścią grupy Japan Tobacco International. Działamy w 130 krajach na świecie, zatrudniamy ponad 45 tys. osób i mamy w swoim portfolio jedne z najbardziej znanych marek, w tym Camel, Winston, LD i Logic. W Polsce zatrudniamy ponad 2 300 pracowników i od początku działalności w kraju, jesteśmy najszybciej rosnącą firmą tytoniową: nasz udział w rynku wzrósł ponad czterokrotnie, a wolumen produkcyjny zwiększył się ponad dziesięciokrotnie.

Jednak JTI to więcej niż biznes. JTI to ludzie, ich talenty i potencjał. Wierzymy, że kiedy nasi pracownicy mogą być sobą, mogą podróżować, uczyć się i rozwijać, nasza firma również będzie się rozwijać. Nieustannie od 14 lat należymy do grona Top Employer Polska. Co roku jesteśmy wyróżniani i zajmujemy najwyższe pozycje w rankingu, a w latach 2017, 2019 i 2020 zajęliśmy 1. miejsce.

Więc jeśli chcesz być częścią firmy, która daje Ci nieograniczone możliwości… po prostu dołącz do nas. #JoinTheIdea

Digital & CX Coordinatorx

What this position is about - Purpose:

Digital & CX Coordinator role reports to Digital Marketing Manager. The position is crucial for the support of creation, development and running the consumer centric digital platforms for RMC and if needed RRP brands.

What will you do - Responsibilities:

• Leading operational processes related to digital marketing and communication to provide seamless business and customer centric experience
• Supporting digital strategy and its implementation, including in particular dedicated brand.com websites and CRM
• Supporting development and implementation of tools, systems and solutions necessary for effective digital activities
• Managing digital platforms and channels incl. CRM, taking care of proper functioning and appropriate content
• Testing, updating and monitoring of website deliverables
• Supporting the design, preparation and implementation of online contests, activities and consumer offers
• Supporting optimization of the site conversion funnel and UX
• Cooperation with digital agencies, web and software developers who contribute to aligned KPIs
• Analyzing and reporting performance of managed platforms and websites
• Cooperation with internal IT, Brand, Consumer Activation, Sales, Finance, Legal HQ/ DBU teams

Who are we looking for - Requirements:

• University degree in IT, business, marketing or economics
• Knowledge of digital marketing principles
• 2-3 years of professional experience in digital marketing landscape and in leading projects, within agency or at retail/FMCG
• Very good English (both verbal and written)
• Good understanding of digital landscape and project management
• Good understanding of consumer acquisition, retention strategies and content creation processes
• Hands-on experience in working in multi-brand/category environment with ability to translate brands objectives into actionable digital plans
• Understanding technical aspects required to manage websites and consumer acquisition activities
• Knowledge of Google Marketing Platform and/ or Meta, CRM systems and marketing automation tools
• Very good knowledge of MS Office - Excel, Power Point
• Strong interpersonal and communication skills
• Analytical thinking
• Good team player, very well organized

What are the next steps – Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.