Your responsibilities:
• Build and maintain a strong relationship with client management and Local Market Managers.
• Coordinating with local market resource all local initiatives requiring delivery within web and commerce systems, collecting and raising briefs within ticketing systems.
• Triaging requests and ensuring all required information is present for execution of tasks.
• Configuring within the systems small local changes that can be accomplished in order to streamline speed to market.
• Briefing into the centralised Production Centre more complex requests and ensuring the speed and quality of delivery from the central team.
• Liaising with other departments for issue resolution that prevent requests being delivered on time and escalating where necessary production risks to key stakeholders.
• Reviewing reports to ensure metrics are on point and flagging performance lags with action plans in place to recover any performance issues.
• Act as the local systems knowledge for feasibility, assessment of timelines and providing prioritisation into the Production Centre.
Our requirements:
• Proven customer experience with technical experience.
• Strong computer skills including but not limited to Jira, Confluence, Workfront, MS Office suite, Content Management Systems (Adobe Experience Manager preferred) and understanding of Hybris.
• Web Authoring and Publishing skills using AEM platform is essential.
• Working knowledge of Hybris preferred.
• Excellent problem-solving skills and bridge builder.
• Ability to function appropriately under stressful conditions.
• Strong written and verbal communication skills.
• Ability and loving to work both in a team environment and individually.
• Willing to travel when required.
• Knowledge of English (B1/C1) and German (B2) language is a must.
• First Level Managerial Experience preferred.
• English version of CV is required.
What we offer?
Rekomendowane oferty