Service Delivery Team Lead- Network Access

We move the world — together. As an international leading development partner and supplier to the automotive industry, we at MAHLE are passionate about developing innovative solutions for climate-neutral mobility of tomorrow. Our focus is on e-mobility and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells or highly efficient combustion engines that also run on hydrogen or synthetic fuels.

In 2022, the technology group with its more than 72,000 employees, generated sales of around EUR 12 billion and with its 152 locations, including 12 major research and development centers, is represented in more than 30 countries. Come join our team at MAHLE! #StrongerTogether

Your role & responsibilities:

• Providing and maintaining the expected service with agreed quality
• Ensuring KPIs of the service are met in terms of availability and performance
• Regular KPI reporting to functional superior
• Providing internal service production costs for service cost calculation and budgeting
• Demand, control and support the continuous service improvement processes
• Providing and keeping service documentation up to date (including technical, operational, compliance aspects)
• Global service management (based on MAHLE standards / ITIL)
• Ensuring quality in project management and service delivery process, including cross-divisional service improvement process
• Controlling and coordinating different critical applications / services

Your skills & strengths:

• Min 5 years of professional experience at similar position
• Knowledge and excellent understanding of related business processes and infrastructure technology for responsible service area
• Good knowledge of project management
• Good knowledge in Network Technology and Network Administration (LAN, Wireless, SD-WAN)
• Good knowledge of service controlling and financial /license management for services
• Very good English skills
• Project Management and self-organization skills
• Leadership experiences (especially leading global teams), leading by example, staff motivation, Staff evaluation and development
• Intercultural experiences

See what we can offer you!

• Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
• Becoming a member of a fast-growing team in an innovative company with stable market position
• Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
• Relocation bonus for candidates who are based more than 100 km from Wrocław
• Online foreign language courses
• Referral bonus program
• Flexible work schedule and possible to work remotely