Customer Success Manager (Polish market)

About the role

Nethone is looking for a promising talent to join our team as Customer Success Manager.

Our CS dream team is a team of experts, we are able to provide a unique level of service and inspiration to our customers. We are an empathetic and passionate team that enjoys teamwork and taking on new challenges.

Your goal will be to drive high levels of customer adoption, satisfaction, and expansion of the use of Nethone's product. To achieve this you will work closely with customers to understand their business needs and ensure they are fully leveraging Nethone's solution to generate value. You will also orchestrate demands with various teams at Nethone to effectively prioritize and deliver on customer needs.

If you're the kind of person who loves to get stuff done, collaborate with colleagues all over the world, and is interested in joining a fast-growing global company that brings huge value to its customers, join us!

📍 Responsibilities

• Own the relationship with Nethone’s customers by establishing, strengthening, and managing the relationship
• Be the primary point of contact for our customers
• Support our customers in effectively using Nethone’s product, coordinating internal resources to troubleshoot and solve any arising issues
• Manage customer onboarding to ensure effective ramp-up of our product usage
• Perform an in-depth analysis of the most productive ways our customers can utilize Nethone’s solution
• Coordinate and conduct periodical business reviews for the largest customers
• Collect customer feedback and work with Product Management to keep our product offering aligned with customer needs
• Manage renewal concerns and upsell opportunities
• Continuously manage customer issues and satisfaction

📍 What do we expect from you?

• 1+ years of B2B SaaS customer success experience working with accounts of various sizes in Europe
• Knowledge of online payment, risk, and fraud management
• Ability to work in CEST working hours
• Fluent in English and Polish
• High sense of ownership and proactivity
• Strong customer-facing and presentation skills
• High prioritization skills and process orientation
• Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy

Nice to have:

• Other language skills such as German, French, or Spanish

Our Assets:

Unique product

• Mission-driven business
• Proprietary anti-fraud solutions and cutting-edge, Machine Learning models
• Clients from multiple sectors

Social benefits

• Remote-first organization (work from wherever you want!)
• 26 days off
• Private medical insurance (Medicover)
• Multisport Plus card

Self-development

• Regular feedback sessions with the Team Leader and C-level
• Personal Development program - build your career!

Casual atmosphere

• Truly international team (10+ countries)
• Team building events (online and offline)
• Budget for team meetings