Customer Support with Spanish (Warsaw)

Company:

park4night is a leading platform dedicated to helping motorhome travelers discover the best spots to rest, park, and explore. With a community-driven approach, we provide a comprehensive guide to unique locations, including camping areas, motorhome-friendly sites, and scenic stops worldwide. Our mission is to enhance the travel experience by offering a user-friendly app and excellent customer support. 

Join our team in Warsaw!

As part of our Customer Support team, your primary responsibilities will include:

• Assisting users/customers with resolving issues related to our app or website via email, PlayStore, or AppStore.

• Reviewing and verifying data entered into our platform, including new locations, comments, and photos.

• Participating in international exhibitions (e.g., Düsseldorf, Stuttgart, Birmingham, Barcelona, Paris, Warsaw), approximately 5-7 times per year, totaling around 25 days.

• Preparing the exhibition stand, training and managing hostesses during trade fairs. Responsible for engaging with both app users and business partners throughout the events.

• Translating app content and marketing materials.

• Providing feedback to colleagues and suggesting improvements as part of quality control.

• Testing new app versions and reporting bugs.

• Be in touch with local partners/influencers

Mandatory Requirements:

• Proficiency in Spanish (C2 level), particularly in written communication.

• Advanced English skills (B2+/C1 level), primarily written.

• Strong familiarity with digital tools, mobile apps, and the Office suite.

• Sales and negotiation skills.

• Ability to make decisions based on established guidelines.

• Capability to work both independently and collaboratively within a team.

Preferred Qualifications (appreciated but not required):

• Experience with motorhomes or camping.

• Background in customer care or working in a startup environment.

• Proficiency in additional languages (e.g., German, Dutch, French, Italian, Polish) at B2/C1 level.

• Familiarity with similar mobile apps (e.g., Google Maps, TripAdvisor).

What We Offer:

• B2B contract with a competitive salary of 9,000 - 11,000 PLN.

• Full IT equipment, including a laptop, additional screen, and smartphone.

• Bonuses for participating in trade shows.

Work Arrangement:

• Hybrid work model: 2 days per week in our Warsaw office, with the remainder remote.

• 38 hours per week, flexible Monday to Friday, with an additional 2 hours on weekends.

Join us and be part of our team shaping unforgettable travel experiences!

We kindly request that CVs be submitted in English only.