Account Manager (Digital)

Job Description

Simply more bookings - that’s our mission!

Profitroom is a global hospitality software technology company which originated from Poznan, Poland (and that’s where our HQ is) in 2008 and keeps on growing ever since - spans across 5 continents, with over 3500 customers constantly improving their revenue streams thanks to our products.

We deliver leading SaaS technology and marketing services to give hoteliers the tools to increase revenue performance, bookings and efficiency, and provide their consumers the best services and experiences.

Currently we are looking for a Senior Client Service Manager to help improve Digital organisation’s sales processes and own the relationship with key customers. In this role you will act as a focal point between the customer and digital specialists who deliver marketing services - gather business requirements, facilitate communication and identify upsell opportunities.

What will your daily activities look like?

• Manage our key customers as their dedicated Account Manager responsible for Digital products and services
• Support Business Development in advanced stages of the sales process to represent Digital’s interest and serve as Digital’s SME
• Design and develop sales materials for digital products and services to assure correct positioning and understanding of our offering
• Collaborate with various internal stakeholders (Sales, Customer Success, Digital and Marketing Teams) to ensure every single step in customer’s lifecycle with Profitroom leads to a top-notch customer experience
• Contribute to developing Digital’s product marketing strategies

Requirements

What are the requirements for the role?

• Previous professional experience in business development or account management within a large network digital agency.
• Great knowledge of SEM (SEO, PPC) and other marketing platforms (e.g. Meta) to assure your understanding of our products portfolio.
• Track record of working with large, premium accounts.
• Outstanding communication skills and an ability to create compelling presentations to showcase our products and services.
• Advanced level of understanding of digital marketing and related products or services to be able to translate customer needs into solutions offered by the Digital team.
• Fluency in English and Polish.
• Demonstrable interest in digital and advertising - being up to date with trends, best practices and general competitive landscape.
• Experience with coordinating the delivery of on-demand websites will be appreciated.

Benefits

What can we offer?

• 26 days off on Contract of Employment or 24 days off on B2B
• Fully remote work environment
• Additional benefits such as Medicover, Multisport, training budgets, foreign languages classes, e-learning platform, online courses and life insurance
• Flat hierarchy and open communication
• The opportunity to work within a team and company that recognises our shared success and the role you play