Customer Services Agent - Italian

We are looking for Customer Services Agent Italian Speaker with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland.

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

The successful candidate will have:

• Competitive salary package
• 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
• Relocation assistance provided
• Incredible travel benefits package (including 1 annual leave ticket for you and discounted flight tickets for family and friends)
• Social benefits package (including private medical care, Multisport card, Christmas and Holyday bonus and more)
• A fast-paced, dynamic and engaging work environment

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible isonly a challenge. Join us as we dare to achieve what’s never been done before.

About you

Role requirement:

• You must be interactive, customer service oriented with warm, cheerful and expressive personality.
• Have excellent communication skills
• Bilingual – fluent in English and in Italian.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Flexible to work on shifts, no night shifts.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply:

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application

If your resume fits our expectations, expect:

• a phone call from the HR department,
• Online-Assessment- with a focus on basic computer skills,
• if you pass the test expect an online meeting with HR and team manager to get to know each other better,
• and finally, you can expect an offer or a feedback thanking you for participating in the recruitment process.

Together, everything is possible