Insurance Policy Services Specialist- Customer Support

About The Team

Policy Services provides first-class support to our retail and business insurance customers. The team is part of the wider Revolut Customer Support team and are the face of our business to our customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices - in Portugal, Poland, Lithuania.

We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

About The Role

We're looking for a Policy Services Specialist to sit within our support team in Poland. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.

In providing excellent insurance service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night. Please consider this before applying.

Please submit your CV in English.

What You'll Be Doing

• Providing our users with an outstanding insurance customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
• Providing excellent customer service for our insurance products via our in-app live chat, phone and email
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customers' issues

What You'll Need

• You'll have flawless English as a minimum  
• Prior insurance customer support, sales or claims experience
• Understanding of insurance fundamentals and servicing principles 
• Strong writing skills and great numeracy and IT skills
• Empathy and love for helping people
• Ability to explain complex issues in an easy and understandable manner
• Excellent communication skills
• Strong attention to detail and analytical skills
• Driven, self-motivated and highly flexible team player
• Self-learner, independent problem-solver
• Bachelor's degree or equivalent (will be an advantage)

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 million Personal customers and over half a million Business customers only reinforced our belief in the vast need across the world for better financial services.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community of forward-thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

THE BENEFITS

• Competitive salary

• Excellent training and guidance from our team

• Roll with a free Revolut Metal subscription

• Private medical care

• Group Insurance

• Multisport card