Technical Project Manager

SentiOne is a pioneer in Social Listening and AI Customer Service Automation. Our platform SentiOne Automate empowers enterprise organizations to transform customer service with AI conversational chat and voice bots. We are using our proprietary cutting-edge technology in the fields of machine learning and natural language processing.

We are looking for an experienced Project Manager with technical knowledge who will be involved in enterprise projects involving the automation of communication channels and processes based on AI.

🌎 Location: Gdańsk, hybrid

📋 Contract: B2B

👉 What You’ll Be Responsible For

• Providing leadership, expertise and direction on one or more large-scale complex SentiOne Automate implementation projects for enterprise clients (especially in the banking, financial, energy sector)
• Having contact with clients and partners during implementations
• Leading decision-making, issue resolution, managing risks, legal/compliance implications and building consensus among the team members and dependent teams
• Collaborating with the product team and partners to craft innovative solutions
• Supporting roadmap management: capture work from a wide range of inputs, understand and prioritize to make sure your team is always working on the most impactful projects
• Communicating with teams members and ensuring on-time completion of the projects
• Organizing and leading project reviews
• Leading and co-creating Technical Projects with PMs and Sales Engineer

⭐️ What You Need to Get the Job Done

• Solid (5+ years) experience and successful track record in leading and managing large-scale, complex IT projects - it’s a must-have (preferably in the AI field)
• Knowledge about servers, operating systems, networking, IT security and software development process
• Experience in cooperation with external enterprise customers and on-premise implementations
• Experience working with development teams
• Ability to contribute to a positive work environment and install a 'sense of urgency' and motivation in others
• Ability to collect product requirements and define tasks based on business requirements
• Ownership, assertiveness and excellent work organization skills
• Computer Science or a related technical degree strongly preferred
• At least C1 English level and native Polish

🌟 Nice to have:

• Experience in working with Agile methodology
• Tech writing experience
• Understanding the process of building conversational systems
• Experienced in working with a similar level of complex technical product in the same position

🍀 What Are Our Drawing Cards

• OWN AI PRODUCT. We create our product using the latest technologies and we are staying up to date with the latest trends in the AI industry.
• GREAT TEAM! Be prepared for work in a fun and extremely ambitious team. You can always count on support from both international and local colleagues for life.
• TRUST, OWNERSHIP, FREEDOM. We believe in people and their potential, so we give them space to use their knowledge and expertise. You take ownership and responsibility for your work. No micromanagement here.
• IMPACT. We believe in hiring great people and giving them space to use their knowledge and expertise. You can be sure your voice will be heard.
• DEVELOPMENT & LEARNING OPPORTUNITIES. Our goal is to create tailored-made development paths for all our SentiTeam members – you will get one too! You can also join our SentiAcademy to learn new skills from talented peers.
• SOCIALS & OFFSITES. We constantly organize offsites, beer nights, and board games. And our integration events are surely the ones to remember!
• INFORMAL ENVIRONMENT. We develop within a flat structure and believe in a relaxed atmosphere and flexible working hours.
• TOP-NOTCH EQUIPMENT. We provide everything you need - High-end MacBook or powerful workstation and all other necessary tools.
• HEALTH & SPORTS PERKS. Private medical care covered in 100%. Plus MultiSport card and people who like to work out. Climbing, sailing, snowboard, gym? You will always find a training partner!