EDS Experience Analyst

Takeda is taking a giant step forward by creating a future-ready organization that evolves at the speed of science and technology to meet the needs of patients by seeking and incorporating novel digital capabilities, data, and agile methodologies. The Enterprise Data Services (EDS) team plays an integral role in accelerating this exciting journey and is embarking on the path of a service enabled organization. As part of this team, we are looking at experienced Business Analysts to augment our training and communications team.

EDS Business Analyst will be accountable for implementation of strategy for EDS trainings and communication on a global level, as well as global EDS frameworks (e.g. C-sat) and support EDS events, and support to drive continuous improvement initiatives to increase customer satisfaction and accelerated fulfilment for demand . The role will include engagement with EDS leadership and stakeholders, coordinating with them governance and EDS frameworks requirements. Also, will be responsible to proactively identify and improvement of EDS ways of working that will enrich existing frameworks and communication model, in the meantime securing standardization of the approach across all EDS practices globally.

Key objectives include:

• Consults with business processes improvements within area of responsibility - training and communication enablement
• Designs, develops and maintains training and communication channels
• Anchor and deliver on training and communication support across the extended Takeda organization
• Implements consistent governance & engagement models ensuring alignment to the EDS Framework
• Engages with global internal EDS stakeholders, and helps to co-ordinate input gathering to enable a regular dialog on performance, improvement opportunities, and customer feedback
• Administers EDS Frameworks, gathering input form internal EDS stakeholders
• Conducts quarterly C-sat, in alignment with the framework
• Continuously identifies and drives opportunities for improvements in the practical application of EDS frameworks, ways of workings and related tools
• Provide direction to cross-functional teams empowered to execute the LSS or design thinking projects for continuous improvement.

ACCOUNTABILITIES

• Administers EDS training, communication and c-sat frameworks
• Support design on training tools including delivery mechanism and coordination, as needed including instructor-led trainings from vendor partners
• Design and develop training dashboards to communicate training offerings to the target audience via different communication channels
• Develop and monitor training delivery and usage metrics to ensure business data and reporting needs are met
• Support manage communication portals for EDS – including Yammer, team sites, intranet portal and newsletters
• Anchor content creation and coordination via new releases, case studies and success stories across EDS team
• Define and report on communication/training effectiveness, adoption and usage metrics to enable inputs to overall communication and training strategy
• Pro-actively anticipates and helps to solve any problems that EDS stakeholders may face in area of training, communication and customer experience
• Analyzes, documents business requirements and provides consulting support around needs for data platforms and services
• Follows company and departmental policies, procedures and ensures documentation according the Takeda Quality Management Systems (QMS), Software Development Life Cycle and Project Life Cycle standards
• Interacts with department/project team members by advising to help make decisions and may lead less complex projects
• Promotes consistency of EDS solutions globally
• Designs respective documentation templates for the meetings
• Establishes relationships with colleagues within the Global IS/IT Organization (PMO’s, EADS and ITIO) and is proactive in analyzing issues and guiding on solutions within ongoing processes
• Builds and maintains relationships with EDS platform owners, service leads and portfolio owners
• Lead and participate as required in the development, delivery and administration of Continuous Improvement sessions on tools such as process mapping, data collection, FMEA, root-cause analysis, etc.

CORE ELEMENTS RELATED TO THIS ROLE

• Results based, collaborative, transformational, task/detail oriented, process focused
• Strong team player, inclusive & open minded approach.
• Proven change agent with high say/do ratio and strong interpersonal skill set
• Comfortable in ambiguous situations and rapidly changing, high sense of urgency type environments.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Experience in technical training coordination
• Familiar with dashboards such as Power BI and PowerApp
• Lean Six Sigma
• Design for Six Sigma (DFSS)
• Change Management
• Process & Data Modeling
• Communication

Leadership

• Communication skills
• Drive for results

Interaction

• Experience being a member of a medium-sized core team with a global mandate, which requires clear and transparent communication
• Experience with stakeholder management and communications for all levels of the organization
• Ability to engage effectively as a part of a team and with colleagues with different backgrounds and areas of expertise
• Ability to communicate effectively at multiple levels to drive decision making.

Innovation

• Solutions mindset
• Knowledge sharing with others, methodology deployment

Complexity

• Engage with employees from all practices and levels across EDS Leadership and Senior Colleagues

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• A Bachelor or Master degree is required (Business, Communication, or English literature preferred)
• Excellent in English speaking and writing, skilled at defining and articulating a message
• Familiar with communication tools including Sharepoint sites, MS teams, Yammer, EdCast, Power App etc.
• Practical experience with Six Sigma and Lean
• Ability to set priorities, deliver on deadlines
• Strong technology, analytical and communication skills are must-have traits.
• Excellent ability to listen, anticipate customer needs and influence solutions
• Ability to form strong working relationships across a matrix environment
• Proven problem-solving skills
• Desire to learn new things and improve work
• Empathy, be able to think from customer’s perspective

Preferred:

• At least 2 years of Pharmaceutical Experience

PHYSICAL DEMANDS:

• Flexibility in working hours due to global nature (different time-zones) and demands of the role and the organization

TRAVEL REQUIREMENTS:

Flexibility to travel (~5 - 10%)

What Takeda can offer you:

No investment we make pays greater dividends than taking good care of our people. We offer you a full range of benefits, such as:

Your Wealth

• Competitive Salary
• Annual Bonus
• Referral Bonus
• Social Fund (Christmas Bonus, Holiday Allowance etc.)
• Employee Recognition

Your Health

• Medical Care - various packages for the employee fully sponsored by Takeda. Family packages additionally paid by employee.
• Eyeglass refund

Your Future

• Group Life Insurance
• Employee Capital Plans
• A broad variety of learning platforms
• Professional Growth opportunities including mentoring program
• Next-Generation Series – our comprehensive offer of internal webinars available to all employees from day 1

Your Well-Being

• Subsidized Sport Card
• Takeda Sport & engagement teams
• One additional day-off for voluntary activities
• Fruits in the office, broad variety of coffee and tea
• Flexible working hours and hybrid working
• Employee assistance program

We don’t do ordinary – at Takeda we unite in diversity! Takeda is committed to creating an inclusive workplace, where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We are continually improving workplace experience and accessibility for everyone, and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our Team.