Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!

Your tasks:

• Managing day-to-day operations
• Ensuring consistent quality and productivity
• Coaching, shadowing and employee support
• Support in process development
• Conducting feedback and conversations with employees
• Monitoring, reporting and analysis of KPIs relevant to the project

Your profile:

• 3+ years of experience in customer service in sales/technical areas
• Fluent knowledge of the Czech language and a very good command of the English language (written and spoken)
• The ability to identify training needs and support program development
• Excellent organizational skills and attention to detail
• Experience in team management in the Call Center environment
• Multitasking and prioritization

We offer:

• Welcome bonus
• Relocation allowance for smooth transition
• Possibility of cooperation with leading business partners
• A committed and motivated team
• Attractive salary
• Private medical healthcare
• Medicover sport
• Fully paid comprehensive product training and intensive training-on-the-job
• Stable job and career development opportunities in our international company
• Positive international working environment (Relax zones, PlayStation)
• Highly motivated and dedicated team with flat hierarchies and informal culture
• Employee referral bonuses and recognition programs