🤓 VIP Campaigns Specialist
🌍 STS | Porcelanowa 8, Katowice🖥 http://www.sts.pl
#segmentation, #crm, #marketing
As a key part of the STS Gaming Group, the VIP Team is pivotal in supporting the growth and profitability of the organisation. We have a massive base of loyal players, and our duty is to deliver extraordinary entertainment in the right channel and at the right time throughout the player’s time with us. This is done by using the best tools combined with our unique creativity and tailored personal touch.
- Own, plan, review, optimise, innovate and execute the internal and external CRM VIP processes across segmentation tools, communication channels and reward systems, on an ongoing basis, with the goal of increasing efficiency as well as player engagement.
- Be a point of escalation for CRM, VIP-related technical problems and work towards their timely resolution.
- Follow competitors, the industry and overall CRM practices to stay relevant and find ways to improve VIP engagement.
- Act as a liaison between the VIP team and other internal operational and technical departments.
- Work closely with the VIP Campaigns Coordinator and the Head of the VIP team.
- Perform other job duties as requested.
Competences and experience required:
- At least six months experience in a CRM/VIP/CS department within the iGaming industry.
- An understanding of CRM processes.
- Passion for marketing.
- Ability to work under pressure with tight deadlines.
- Knowledge of customer segmentation and modelling approaches will be considered a plus.
- High intellectual curiosity, drive and initiative.
- Fluency in English with excellent written and verbal communication skills.
- Fluency in Polish will be considered a plus.
- Previous experience in bonus configuration will be viewed as a plus.
- Great professional experience in the biggest betting company in Poland,
- International environment in a Betting and IGaming sector,
- Refund conferences, training and other necessary events,
- Chill Out Room,
- Integration events,
- Referral Bonus programme,
- Kitchen full of fresh fruits, snacks and soft drinks,
- Access to STS Bistro and refunded lunch,
- Social benefits: sports card, life insurance, medical cover, free sports event tickets.