🤓 Technical Product Support Specialist

Undisclosed salary

🌍 Tedee | Bohdanowicza 21, Warszawa

🖥 http://www.tedee.com/

#technical, #customerservice, #product

Be smart choose Tedee!
Tedee is hiring!

Tedee is a new brand in the field of IoT specializing in smart security products, which is just about to enter the polish market. Created by two respected, well-known companies, equipped with strong digital marketing competences, tedee plans to conquer the Polish market by quickly scaling sales in the ecommerce channel, and then focus its effort on building its position on the European markets and in the Middle East. Rapid development of the organization makes it the best time to join it and participate actively in building its international success.

We’re looking for someone who can ensure customer satisfaction and help our clients all the way - during the purchase process as well as at after purchase stage. You understand their challenges and how our services can solve their problems, customizing each client case to reach the best possible results.

Responsibilities:

Supporting customers with their technical and operational queries & problems related to Tedee Products via phone, email and ticketing system
Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
Contribute to the Knowledge Base by creating & updating articles
Collaborate with other technical teams on case resolution

Requirements:

Must Have: Fluency in written and spoken English
Experience in Customer Support. Experience in technical support would be an asset
Excellent written and verbal communication skills as well as active listening skills
Flexibility, ability to change priorities quickly and capacity to handle multiple tasks

Our offer:

8000 PLN self-development budget
Hardware budget
All necessary licenses and tools for performing work
Co-financing of Multisport card
Co-financing of Medical Care
Co-financing additional group insurance
Mentorship
Remote work (we have office is in Warsaw, but you can work from wherever you want)
Flexible working hours (we’re looking for results not working hours)
Informal and supporting atmosphere