Travel Advisor for Nordic Premium Airline SAS with Japanese

Are you ready to embark on your career journey in the dynamic field of exploring premium customer flights to the best destinations across the globe?

For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier. No prior experience is necessary, just a genuine interest and a helpful and collaborative nature

Your responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Advise partners on flights, products, online services, payment methods, membership programs etc.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our requirements:

• Fluent in written and spoken Japanese (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.
• Available to work Mon - Fri: 2am - 8am (CET)

What we offer:

• Work for the largest, well-known Nordic 5-star airline - SAS.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.