Technical Account Manager, Google Cloud Consulting

About the job

Our Google Cloud Consulting organization within Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.

You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. As a TAM you will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace and many more. You will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate at all levels of the organization, establishing themselves as a trusted advisor.

Travel (domestically and internationally) up to approximately 20% of the time.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop strategic road maps. 
• Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting

Preferred qualifications:

• Master’s degree in a management, technical, or equivalent practical experience.
• Experience in the engineering field, including customer-facing roles.
• Experience collaborating across business units internally and at large enterprises, and translating business requirements into technological solutions.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Excellent communication, presentation, problem-solving, and management skills.
• Ability to communicate in French or German fluently as this is a customer-facing role that requires interactions in French or German with local stakeholders.

Benefits: 

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)