Middle Account Manager for Payments Team

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

• Filling application forms, gathering documents from internal departments, registering back offices, etc. — supporting the whole application process;
• Fully supporting daily relations with providers and clients, communicating with their internal teams;
• Creating tasks for integration and providing all necessary information to start integration to the product manager and developer. Defining and prioritizing current and new integrations;
• Supporting the KYC and compliance process during application in both ways, adjusting the company’s website to meet the provider’s requirements;
• Assisting the financial team and operations team in escalating their requests to the provider’s management and Team Lead;
• Negotiating with current providers for fees and conditions favorable to the company;
• Building and maintaining strong relationships with clients to understand their needs and concerns. Collaborating with internal stakeholders such as antifraud, operation, and development to ensure seamless coordination and alignment;
• Providing assistance to clients by addressing inquiries, resolving issues, and ensuring their satisfaction;
• Ensuring a high level of client service and support, and supporting other stakeholders. Resolving clients’ complaints and concerns promptly and effectively;
• Managing the opening of new accounts (MIDs) with existing Payment Providers;
• Managing correspondence with Payment Providers regarding KYC and legal aspects in case of a change of Legal entity on the client’s side.

Essential professional experience:

• At least Intermediate+ English level;
• 2+ years as an account manager or similar position in PSP or payments;
• Experience in communication with foreign customers or providers;
• Understanding of basic principles of contractual relations;
• Understanding of KYC and compliance procedure;
• Understanding of corporate cash flow, income, expenses;
• Understanding of online payments technical integrations, funnels, flows;
• Fluency in the Ukrainian language;
• Advanced MS Office, Google Search, Similar Web, task tracking, cloud storage user.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.