Customer Support Specialist

We are a leading cryptocurrency exchange committed to providing exceptional service to our users. We are looking for a dedicated Customer Support Specialist to join our team and assist clients online and occasionally in person at our Education Center in Katowice.

Your Responsibilities:

• Provide online support for our users via email and chat on a daily basis;
• Occasionally in-person contact with clients at the Education Centre;
• Occasionally handle customer support calls;
• Analyze the needs of users to provide tailored assistance;
• Create and maintain a positive image of the company;
• Collaborate on internal projects.

Our Requirements:

• Excellent communication skills;
• Good manners and a professional demeanor;
• Fluency in Polish and English (minimum C1 level);
• Italian language will be a plus;
• Experience in working with clients and an interest in cryptocurrencies are welcome.

What We Offer:

• Mainly remote work;
• Opportunities for career development within the company;
• Comprehensive training programs (including stock exchange operations, customer service, and additional skills);
• Private healthcare - LuxMed;
• Multisport card;
• Exciting team-building company trips abroad two times a year;
• Possibility to work remotely from corporate apartments located across Europe;
• English lessons during working hours;
• Training budget.