Account Manager

SUSO helps clients to Stand Up and Stand Out from the competition. We accelerate business growth by delivering agile, technical & data-driven SEO strategies.

Our approach is based on a set of core values: Ambition, Creativity, Critical Thinking, Dedication & Empathy.

We are SUSO. We are SEO.

We promote a People-First culture. That's why we follow regular one-on-one meetings with Team Leaders, develop careers based on flexible competency matrices, and use a renowned goal-setting OKR (Objectives Key Results) framework. It allows each of us to grow fast and contribute to the success of our company.

We are a team of people from five continents, ten countries and multiple languages, cultures, religions, and cuisines. Empathy, Respect, and Independence are our core values. While being professional, we simply like working together.

Sounds interesting? Don't stop reading as we are looking for an Account Manager to join our team in Poznań.

As an Account Manager you will:

• Build, maintain and expand relationships with assigned clients (post-sales).
• Manage clients’ projects; being the bridge between teams and delivering the best result for the client.
• Ability to run projects in agile.
• Manage clients’ projects and their expectations.
• Look after clients’ accounts in terms of communication.
• Answer clients’ questions regarding basic SEO framework where possible.
• Act as a Solution Manager, taking an active role on projects.
• Cooperate with SEO and Content teams, as well as third-party vendors to process orders.
• Report campaign progress on a weekly and monthly basis.
• Perform keyword research to learn about relevant keyword groups and target keywords according to clients' business goals.
• Develop and execute projects and products that deliver business results.
• Translate clients' business models and KPIs into developing effective and ROI-driven SEO strategies.

What we offer:

• Starting salaries of 9 000 - 11 000 PLN net +VAT on a B2B contract or 7 470 - 9 130 PLN gross on Contract of Employment.
• Flexible working hours and the ability to work fully remotely if preferred.
• Access to the cafeteria system.
• Private healthcare provided by Medicover and Multisport packages.
• Bonus Programs: Annual Salary Review, Task Bonus, Profit Sharing, Employee and Client referral program, Loyalty Bonus.
• Many learning opportunities to deepen your skillset and to support your professional growth — we have a dedicated career plan for all roles in our company.
• Vibrant workplace culture with many different community events throughout the year.
• Working in an English-speaking environment.
• Birthday's off and volunteer time off.

Note: we offer a training programme for current students and recent graduates who are interested in this role.

Job requirements

Must have:

• C1/C2 level in English as the primary language of communication (both speaking and writing).
• Min. 2 years experience in Account/Project/Client-relationship management.
• Basic knowledge of SEO or related topics like web development and digital marketing campaigns.
• Ability to understand client's strategic goals, advise clients to take action and navigate conflict.
• Ability to translate strategic priorities into operational plans that define how to achieve results.
• Excellent listening and communication skills allow you to define clients’ needs and translate them into a digestible scope and goals.
• Strong analytical skills, including Risk Analysis (i.e. SWOT, RCA or Probability & Impact Matrix).
• Proactiveness, creativity and problem-solving approach.

Nice for you to have:

• Experience in sales and upselling.
• Practical SEO knowledge.
• A secondary language.
• Knowledge of Google Analytics and Google Search Console.
• Familiarity with CMS frameworks (i. e. WordPress, Shopify).

Our recruitment process:

1. Screening Call - an introductory call where you'll get to know more about us as a company and we’ll get to know more about you.
2. Recruitment Task - a quick test of your ability that will give us an insight on how you operate. You will be asked to carry out a typical problem you might face in your day to day task.
3. Team Leader Interview - final interview with your prospective Team Leader where you'll discuss the results of the previous steps and the position in detail.
4. Feedback - we will inform you with the results of the recruitment process.