Head of Customer Support

Are you an experienced leader with a passion for the crypto industry? We're looking for someone like you to join our team as Head of Customer Support department. You'll have the opportunity to guide an 8-member team and drive our customer service to new heights.

Key responsibilities:

• Overseeing the daily operations of the Customer Support team;
• Planning and assigning tasks to team members to ensure efficient customer service;
• Delivering regular quality analyses and preparing monthly reports to monitor team performance;
• Ensuring stable operations across all communication channels (chat, email, social media);
• Onboarding new employees to quickly integrate them into the team and procedures;
• Scheduling the team’s work shifts, considering business needs and staff availability.

What we’re looking for:

• Knowledge and experience in the cryptocurrency industry;
• Previous experience in a managerial role, preferably in customer support;
• Proficiency in English and Polish at a minimum of C1 level;
• Ability to manage a team and organize work under pressure;
• Excellent communication and interpersonal skills;
• Capability to analyze data and draw conclusions to improve service quality;
• Strong problem-solving skills and decision-making abilities.

What we offer:

• 100% remote work;
• Exciting team-building company trips abroad two times a year;
• Possibility to work remotely from corporate apartments located across Europe;
• Private healthcare - LuxMed;
• Multisport card;
• English lessons during working hours;
• Training budget.
• Work in an innovative and dynamic environment;
• Opportunities for professional development and upskilling.