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AirHelp

AirHelp

At AirHelp, we're on a mission to make travel even better. Since our founding in 2013, we've helped over 2.5 million passengers get their rightful compensation, and protected the trips of over 8 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers, we aim to provide fair treatment and a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating strong air travel rights through APRA (Association of Passenger Rights Advocates). We're proud to have been named a Most Loved Workplace, including for LGBTQ+, women and young professionals.

KorporacjaTravel Tech101-500Kraków (+ 4 lokalizacje)

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Olena Bots

Principal Operations Specialist

We have a saying: at AirHelp change is constant. But I see it as evolution! We still have the same sense of freedom and diversity as when I joined the startup, 8 years ago. But now we have a bonus system, a database, and a more mature knowledge base.

Oleksandr Horshelov

Legal Process Coordinator

For me, teamwork is dreamwork. Having recently moved to a new position with new challenges, I am happy to be part of a big team that is fun, friendly and focused on results. Not the typical corporate atmosphere that I hear of from other companies.

Maciej Laskowski

Head of Talent Management

What I love about my job is empowering people and giving them the boost of confidence they need to do things they wouldn’t consider doing before. I like to collaborate in an equal manner and take everyone’s opinions and ideas into consideration.

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How did it all start?

It all started on the island of Bali. While enjoying a beautiful day at the beach, AirHelp’s founders came to a sudden realization — there was no service available that helped travelers with their air travel woes. The rules and regulations surrounding delayed, canceled, and overbooked flights are practically a mystery to most air passengers. And, if something went wrong, they were pretty much left to fend for themselves. Our founders knew that this had to change — thus, AirHelp was born.

Our mission

At AirHelp, we're on a mission to make travel even better. Since our founding in 2013, we've helped over 2.5 million passengers get their rightful compensation, and protected the trips of over 8 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers, we aim to provide fair treatment and a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating strong air travel rights through APRA (Association of Passenger Rights Advocates).

Our Values

#Persistence - We're always striving to improve our products, services, and ourselves. We're naturally curious, persistent and keep moving forward. #Ownership - We all take responsibility for AirHelp's success, and we hold ourselves personally accountable for keeping our promises. #Integrity - We are honest, fair, trustworthy, and transparent in everything we do. #Teamwork - We work as one team with a common mission. Only by helping and supporting our colleagues are we able to grow and prosper.