Cash Collection Specialist with German (hybrid from Warsaw)

WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

You will be part of a small, collaborative team working closely with finance operations, supporting the delivery of accurate financial outcomes through the collection of operational data and reports, transaction analysis, and reconciliations. In this role, you will focus on cash collection for B2B customers, supporting the timely recovery of outstanding receivables.

The role contributes to optimizing working capital by ensuring real‑time visibility and end‑to‑end management of revenue and cash flow, as well as by supporting the continuous improvement of billing processes.
The team is responsible for overseeing the full order‑to‑cash lifecycle, from initial customer inquiry and sales order creation through delivery and invoicing. 

THE WORK

• Execute industry-leading collections strategies for business-to-business (B2B) Clients, ensuring timely and efficient recovery of outstanding receivables.

• Build strong working relationships with customers and internal stakeholders to resolve cash request inquiries efficiently and support smooth end‑to‑end O2C processes.

• Respond to customer inquiries promptly and professionally, primarily through written communication, while also participating in scheduled customer meetings when required.

• Meet SLAs and KPIs by tracking progress, maintaining documentation, and ensuring timely reconciliation and closure of cash request cases.

WHAT’S IN IT FOR YOU

• Enhance and expand expertise in collections within a business-to-business (B2B) context, with a focus on payment terms, credit limit management, and effective dispute resolution.

• Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment.

• Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.

Qualification

HERE’S WHAT YOU’LL NEED

• Knowledge of English (min. B2 level) and German (min. B2+ level) language.

• At least 1 year of experience in Credit, Collections, or Accounts Receivable operations.

• Full time availability (8 hours from Monday to Friday).

• Strong communication and interpersonal skills essential for contacting clients in a B2B (Business-to-Business) setting.

• Knowledge of Microsoft Office, and experience in Microsoft Excel.

• Strong attention to detail and analytical skills.

• Effective time management and task prioritization.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER

• Flexible hybrid mode of work with occasional in-office presence required for client meetings.

• Full-time employment contract.

• Modern office located in Warsaw city center.

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations. 

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

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