Order to Cash Operations Associate with Spanish (He/She/They)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance. For more information about Accenture Operations Poland, please visit our website.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What will you do?

• Manage collections on dedicated portfolio
• Call customers as a part of collections strategy
• Apply payments, credits and reconciling accounts
• Order release according to defined timelines
• Credit check - assess customers history and behavior, evaluate credit exposure and risk
• Cooperate with internal teams over accounts setup, debt issues and collections matters
• Reporting and proactively flagging situations to lead in case of obstacles
• Involving and understanding of disputes and coordinating with internal teams until it is solved
• Preparing refunds, write offs
• Being compliant with protecting client data privacy
• Recording account history and actions taken on the account
• Accenture Client exposure in daily activities
• Preparing reports (weekly and monthly)
• Monthly closing

HERE’S WHAT YOU’LL NEED:

• Fluent Spanish and English, both in speaking and writing C1
• Previous experience in Cash Collection role will be an asset
• Knowledge in handling strategic customers will be an asset
• Practice in order release
• Expertise in handling disputes and resolving them until closure is an asset
• Intermediate knowledge of Microsoft Excel
• Competent in the use of Microsoft Office and SAP

WHAT WE OFFER:

• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are 
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
• Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).

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WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy