Client Success Representative

🚀 ARE YOU OUR NEXT CLIENT SUCCESS REPRESENTATIVE?

Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Client Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.

Who We Are:

Floori is at the forefront of innovation in the flooring industry, providing advanced AR-powered B2B SaaS tools to flooring retailers and manufacturers worldwide. Our global team spans Central Europe, the Middle East, the United States, and the APAC region, redefining the customer buying experience and sales process for flooring companies.

About the Role:

We’re looking for a Client Success Representative. As the primary contact for your assigned customers, you’ll help them maximize ROI, achieve their goals, and succeed with Floori’s solutions.

Key Responsibilities:

• Onboarding & Implementation: Guide customers through onboarding and configuration for a smooth start.

• Relationship Management: Build and maintain strong client relationships to support long-term success.

• Training & Support: Lead training sessions, create helpful resources, and respond to client inquiries.

• Customer Success Planning: Collaborate on customer goals and tailor success plans to maximize product ROI.

• Reporting & Analytics: Deliver insights to customers, identify trends, and support strategy adjustments.

• Product Engagement: Encourage product adoption and share best practices to drive customer satisfaction.

• Renewals & Upselling: Monitor satisfaction, track renewals, and identify upsell opportunities.

• Feedback & Advocacy: Collect feedback and advocate for customers’ needs to inform product improvements.

  
  

Who We’re Looking For:

• Experience: 2-3 years in customer success, account management, or customer support roles.

• Education: Bachelor’s degree in Business, Marketing, Communication, Computer Science, or a related field.

  
  

Skills:

• High proficiency in English. Speaking in Spanish, Portuguese, German and French is a strong plus.

• Exceptional communication and interpersonal skills.

• Strong problem-solving abilities with a customer-focused approach.

• Familiar with G Suite, Excel, HubSpot (or similar CRM), and VoIP tools.

• Basic knowledge of HTML/CSS and Photoshop is advantageous.

• Mindset: Empathetic, eager to learn, and driven to deliver outstanding customer experiences.

• Timezone Flexibility: Comfortable working with North American clients and aligning with Central Time or nearby time zones.

  
  

What We Offer:

• Competitive Compensation: Earn a monthly salary of 3500- 5000 PLN plus uncapped commission!

• Global Team: Collaborate with a team of 45+ professionals spread across 5 continents.

• Remote Flexibility: Work from the comfort of your home with a flexible, remote-first environment.

• Impactful Work: Join a dynamic company that’s reshaping the flooring industry through innovation.

  
  

📩 Sounds good?

Send us your CV!