Customer Success Manager

🚀 ARE YOU OUR NEXT CUSTOMER SUCCESS MANAGER?

Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Client Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.

Who We Are:

Floori is at the forefront of innovation in the flooring industry, providing advanced AR-powered B2B SaaS tools to flooring retailers and manufacturers worldwide. Our global team spans Central Europe, the Middle East, the United States, and the APAC region, redefining the customer buying experience and sales process for flooring companies.

About the Role:

We’re looking for a Client Success Manager. You’ll be the trusted partner for your assigned clients. You’ll focus on building strong relationships, guiding them to fully leverage Floori’s solutions, and ensuring they achieve measurable results.

Key Responsibilities:

• Strategic Customer Engagement and Growth: Lead and manage key and high-priority customer relationships, acting as the primary point of contact for strategic accounts.

• Support and Leadership: Provide guidance, mentorship, and support to the Customer Success team, fostering their professional growth and success.

• Execution of Customer Success Strategy: Execute the customer success strategy, aligning efforts with the company's objectives.

• Renewals, Upselling, and Account Expansion: Take ownership of assessing customer satisfaction, engagement levels, and identifying opportunities for contract renewals and growth.

• Cross-Functional Collaboration and Alignment: Foster collaboration with other departments (sales, marketing, development, implementation, BIU) to ensure a cohesive and seamless customer experience.

• CS Protocol Implementation and Refinement: Contribute to the execution of the company's customer success protocol, ensuring consistency and effectiveness across the Customer Success team.

• Strategic Input and Process Enhancement: Provide valuable strategic input based on customer interactions, contributing to discussions around refining customer success strategies.

• Product Knowledge and Customer Advocacy: Deepen your understanding of our product's value proposition, features, and industry trends.

• Senior-Level Client Engagement and Relationship Nurturing: Cultivate senior-level relationships with key clients and stakeholders, serving as a trusted advisor on how our solutions align with their business objectives.

Who We’re Looking For:

• Experience: 3-5 years in customer success, account management, or customer support roles.

• Education: Bachelor’s degree in Business, Marketing, Communication, Computer Science, or a related field.

Skills:

• High proficiency in English. Speaking in Spanish, Portuguese, German and French is a strong plus.

• Exceptional communication and interpersonal skills.

• Strong problem-solving abilities with a customer-focused approach.

• Familiar with G Suite, Excel, HubSpot (or similar CRM), and VoIP tools.

• Basic knowledge of HTML/CSS and Photoshop is advantageous.

• Mindset: Empathetic, eager to learn, and driven to deliver outstanding customer experiences.

• Timezone Flexibility: Comfortable working with North American clients and aligning with Central Time or nearby time zones.

What We Offer:

• Competitive Compensation: Earn a monthly salary of 14,000- 15,000 PLN plus uncapped commission!

• Global Team: Collaborate with a team of 45+ professionals spread across 5 continents.

• Remote Flexibility: Work from the comfort of your home with a flexible, remote-first environment.

• Impactful Work: Join a dynamic company that’s reshaping the flooring industry through innovation.

📩 Sounds good?

Send us your CV!