Onboarding Process Specialist

What we do?

Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.

At Aion Bank, our biggest strength is our people—a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.

We are currently looking for a Onboarding Process Specialist eady to join our adventure, share our ambition and help shape the future of digital banking.

What you will be doing?

As an Onboarding Process Specialist, you'll be a pivotal player in designing, implementing, and optimizing comprehensive onboarding processes for our corporate clients, business partners, or new internal initiatives. Your primary goal will be to ensure a smooth, efficient, and positive onboarding experience that supports business objectives and stakeholder satisfaction.

Your main responsibilities will include:

• Onboarding Process Documenting, and continuously managing the full lifecycle of onboarding processes, from initiation to full integration or activation.

• Analysis & Optimization: Identifying bottlenecks, areas for improvement, and automation opportunities within existing onboarding processes, then proposing and implementing innovative solutions.

• Cross-Departmental Coordination: Collaborating closely with various departments (e.g., Sales, Legal, IT, Operations, Customer Service) to ensure process consistency, efficiency, and timely task execution.

• Documentation & Compliance Management: Creating, updating, and overseeing the completeness and accuracy of all process and regulatory documentation related to onboarding, ensuring compliance with internal policies and applicable regulations.

• Monitoring & Reporting: Developing key performance indicators (KPIs) for onboarding processes, monitoring their execution, and preparing regular reports for management.

• Operational Query Resolution: Supporting and resolving operational queries from internal and external teams regarding the status of onboarding processes.

• Training & Support: Preparing training materials and conducting sessions for teams involved in onboarding processes, ensuring their full understanding and effective application of procedures.

Skills you should have

• Minimum of 5 years of experience in a process management, operations, or onboarding role within a corporate, financial, or service-oriented sector.

• Exceptional attention to detail and a high level of accuracy in your work.

• Excellent organizational and time management skills, with the ability to manage multiple tasks concurrently.

• Proven analytical skills and the ability to identify problems and propose effective solutions.

• Ability to work independently and collaboratively as part of a team in a fast-paced environment.

• Strong communication and interpersonal skills.

• A proactive and responsible approach to assigned tasks.

• Fluency in Polish and English (B2+)

What we offer

You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.If your role permits, we also offer flexible work location.You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support. Aion bank account without fee. We co-sponsor your Multisport card and cover 50% of its cost. You will work on computer equipment that delivers the best user experience — Apple MacBook. Our office in Warsaw offers healthy snacks throughout the day.

Our process

We keep our recruiting process simple. Step 1: Talk with one of our Recruiters about your to date experiences and ambitionsStep 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!