Client Onboarding & Support Analyst (Spanish-speaking)

For one of our clients in the banking sector, we are looking for specialists who will have the opportunity to take part in the significant growth of their organizational structures.One of the available roles is Client Onboarding & Support Analyst (Spanish-speaking).

Responsibilities:

• Lead the on-boarding process, verifying that all the requirements are in place for client setup; 

• Work jointly with Product Development, Operations, IT and Client Service Desk teams in the context of a new client onboarding into CapLink application; 

• Deliver training sessions/provide support with onboarding into CapLink application (this may include travelling to client’s location at onboarding stage) 

• Perform user access management (creation/modification/reconciliation); 

• Provide technical service support for Private Capital clients using the web portal;

• Navigate the portal and understand its standard functionalities (including understanding of eFront - FIA); 

• Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases; 

• Answer incoming client queries related to the web portal usage & user set up/access;

• Answer client’s analytical query – clarify analytics issue or re-route with Stakeholder Direct client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed; 

• Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points.

Requirements: 

• Experience in banking / financial sector / Securities Services; 

• University degree;

• Fluent working knowledge of English and Spanish

• Independence in the performance of entrusted tasks; 

• Active listening and negotiations skills;

• Excellent organizational & communication skills; 

• Stress resistance and ability to work under deadlines;

• Knowledge of legal acts related to the financial / banking sector; knowledge of IT systems used in BNP Paribas Securities Services will be considered as a strong asset.

What we offer:

• Hybrid work mode,

• Equivalent for remote work expenses,

• Stable employment in the international company

• Fully paid private medical care for employee

• Pre-paid lunch card

• Employee Pension Plan

• Co-financed Multisport Card

• MyBenefit Cafeteria Platform

• Life insurance

• Car parking availability in the office building

• Trainings and development opportunities,

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.