Customer Service Representative with Czech

Obsługa klienta

Kraków, Kraków

Antal Sp. z o.o.

Pełny etat

UoP

Staż / Junior

Praca hybrydowa

Opis stanowiska

For our client with international structures, we are looking for people with a passion for foreign languages!

Your responsibilities

Provide excellent customer service
Handle enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing
Receive, document, and respond to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)
Support users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department
Help with Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources
Contribute to projects in various departments outside of regular responsibilities
Direct unresolved requests and enquiries to further support levels and to other departments
Protect personal database and applies legal requirements in regard to personal data protection
Generate innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value
Assist other team members to leverage and develop their capabilities
Contribute to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards

Our requirements

Enthusiastic, communicative approach and willingness to support our customers
Czech at C1/C2 level is a must, together with English at minimum B2 level
Excellent knowledge of an additional European language on full professional proficiency is a plus
Not afraid of facing new challenges or opportunities
With an enthusiastic approach to teamwork and focus on internal and external customers
Knowledge of MS Office applications, especially Excel and PowerPoint is needed

Optional

Experience in customer service

What we offer

Online recruitment process
Hybrid Work model (3 days from office)
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance
Additional day off for your Birthday
Additional two days off per year for voluntary activities of your choice

Annual Bonus depending on the yearly company and individual performance
Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
Possibility of growth inside of organization
International team environment
Numerous company events and office initiatives
Family atmosphere with no formal dress code
Attractive office location in the heart of Krakow

Check out other interesting jobs on: https://en.antal.pl/candidates

Wymagane umiejętności

Microsoft Office Excel

Microsoft Office

Microsoft Office PowerPoint

Znajomość języków

Czeski: C1

Angielski: B2

Lokalizacja biura

Oferta dodana: 12.12.2025

Customer Service Representative with Czech

Podsumowanie oferty

Customer Service Representative with Czech

Kraków, Kraków

Antal Sp. z o.o.

Aplikując zgadzam się na przetwarzanie moich danych osobowych w celu przeprowadzenia procesu rekrutacyjnego. Informujemy, że administratorem danych jest Firma Antal z siedzibą w Warszawie, ul. Puławska 2 (dalej jako "administrator"). Masz prawo do żą... WięcejThis site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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