Customer Service Representative with Czech OR Greek

Your responsibilities

• Provide excellent customer service for Amway Business Owners to support them in building a successful Amway business

• Handle enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing

• Receive, document, and respond to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)

• Support users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department

• Help ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources

• Contribute to projects in various departments outside of regular responsibilities

• Direct unresolved requests and enquiries to further support levels and to other departments

• Protect personal database and applies legal requirements in regard to personal data protection

• Generate innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value

• Assist other team members to leverage and develop their capabilities

• Contribute to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards

Our requirements

• Enthusiastic, communicative approach and willingness to support our customers

• Czech OR Greek at C1/C2 level is a must, together with English at minimum B2 level

• Excellent knowledge of an additional European language on full professional proficiency is a plus

• Not afraid of facing new challenges or opportunities

• With an enthusiastic approach to teamwork and focus on internal and external customers

• Knowledge of MS Office applications, especially Excel and PowerPoint is needed

Optional

• Experience in customer service

What we offer

• Online recruitment process

• Hybrid Work model (3 days from office)

• Private medical care in LuxMed Group

• MyBenefit Cafeteria Platform (with Multisport card available)

• Group Life Insurance

• Additional day off for your Birthday

• Additional two days off per year for voluntary activities of your choice

• Annual Bonus depending on the yearly company and individual performance

• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform

• Possibility of growth inside of organization

• International team environment

• Numerous company events and office initiatives

• Family atmosphere with no formal dress code

• Attractive office location in the heart of Krakow

Check out other interesting jobs on: https://en.antal.pl/candidates