Customer Service Representative with Finnish

Your responsibilities

• Provides excellent customer service

• Handles enquiries and requests, Customers and Prospects via different communication channels in direct conversations and in writing

• Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)

• Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department

• Helps with Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources

• Contributes to projects in various departments outside of regular responsibilities

• Directs unresolved requests and enquiries to further support levels and to other departments

• Protects personal database and applies legal requirements in regard to personal data protection

• Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value

• Assists other team members to leverage and develop their capabilities

• Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards

Our requirements

• Finnish language at C1/C2 level is a must, together with English at minimum B2 level

• Knowledge of an additional European language (min. C1/C2) would be beneficial

• Enthusiastic, communicative people that are willing to support our customers

• Not afraid of facing new challenges or opportunities

• With an enthusiastic approach to teamwork and focus on internal and external customers

• Knowledge of MS Office applications, especially Excel and PowerPoint, is needed

• Previous working experience would be an asset for us

• Consistently meeting or exceeding established quality standards

What we offer

• Hybrid Work model (3 days from office)

• Private medical care in LuxMed Group

• MyBenefit Cafeteria Platform (with Multisport card available)

• Group Life Insurance

• Additional day off for your Birthday

• Additional two days off per year for voluntary activities of your choice

• Employee discount for high-quality Amway products

• Annual Bonus depending on the yearly company and individual performance

• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform

• Possibility of growth inside of organization

• International team environment

• Numerous company events and office initiatives

• Family atmosphere with no formal dress code

• Attractive office location in the heart of Krakow,

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.