Customer Service Specialist with German (100% remotely)

We work: Remote 

Contract of employment: full-time

Level: Junior/Mid 

Recruitment process: online 

About your future employer:

Our client specializes in providing comprehensive travel management solutions, offering services that include travel planning, booking, and expense management, aimed at optimizing travel experiences and enhancing efficiency. With a focus on leveraging technology and data analytics, they help organizations manage their travel programs effectively while ensuring cost savings and improved traveler satisfaction.

Customer Service Specialist with German (100% remotely)

Job Responsibilities:

• Handle an inbound inquiries daily from both internal and external customers, ensuring compliance with departmental guidelines.
• Accept and process transactions using SAP and CRM systems.
• Manage customer confirmations and track shipment statuses, addressing any related issues.
• Collaborate with other departments to resolve challenges within the order-to-cash cycle.
• Meet daily deadlines and achieve monthly targets for order quality and accuracy.

You are the right person for the role if you:

• You are fluent in German and English (min. B2)
• Have strong customer orientation and excellent interpersonal skills.
• Have good time management and ability to prioritize tasks.
• Have an organized, independent and proactive approach.
• Are a good team player and dedicated.
• Are service-minded and goal-orientated.
• Experience with Customer Service software and/or SAP is an advantage.

We offer:

• Comprehensive training to ensure success in your role.
• Technical or managerial career path (everyone can develop their leadership skills).
• Be a part of a truly awesome team.
• Opportunity for professional development in an international. environment and for increasing your abilities and skills in various areas.
• Life insurance.
• Private medical care.
• Flexible working hours.
• Great atmosphere and comfortable working conditions.
• Stable job and cooperation with friendly and high qualified team.
• Soft skills development.
• Remote model of work.
• Integration events.
• International team and non-corporate work enviroment.

Recruitment proces:

1. Short interview with Antal Consultant
2. Interview with HR & Hiring Manager
3. Employment

What is Antal?  

Recruitment company!   

We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!   

What will you gain by applying for Antal job offer?  

Free career support!  

By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.