Customer Service Specialist with German

INFO ABOUT CLIENT & PROJECT:

Our client is a global leader in customer experience (CX) solutions and business process outsourcing, operating in over 40 countries and partnering with some of the world’s most recognized brands. The company provides multilingual support and end-to-end services across various industries, creating development opportunities for employees in an international environment.

This role is part of a project in the hospitality and travel sector, where you will support customers booking accommodations, manage reservations, and provide assistance with inquiries or issues related to stays. It’s a dynamic, people-oriented project, giving you the chance to combine language skills with problem-solving and customer care.

RESPONSIBILITIES:

• Handling inbound phone calls and email inquiries from customers.

• Supporting clients with booking accommodations and managing reservations.

• Assisting with complaints and escalations in a professional and empathetic manner.

• Communicating both with property hosts and guests to resolve issues efficiently.

• Ensuring a positive customer journey by providing accurate and timely information.

REQUIREMENTS:

• Advanced German – at least C1 level (both written and spoken).

• English – at least B2 level.

• Strong communication skills, customer focus, and ability to remain calm under pressure.

• Flexibility and readiness to work during variable hours.

• Previous customer service experience is an advantage but not a must— we also welcome motivated individuals eager to learn.

WE OFFER:

• Flexible work arrangements: full-time, part-time (½ or ¾), or weekend shifts.

• Annual bonus for attendance and reliability.

• Monthly performance bonus based on results.

• Additional yearly travel credit to use on accommodation bookings.

• Relocation bonus for candidates moving from outside the Tricity area.

• Stable employment with opportunities for development in an international environment.

• Chance to gain valuable experience in the customer experience sector.

Recruitment process:

1. Initial phone interview – short conversation with our recruiter.

2. Language verification – two short online language tests (German & English).

3. German interview (online) – a video call focused on your communication skills in German.

4. Team Manager interview (on-site) – a face-to-face meeting with the hiring manager to get to know you better and discuss the role in more detail.

5. Offer & onboarding – if successful, you’ll receive an offer and join a structured onboarding program to prepare you for the role.

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland