Customer Service Team Leader with Turkish

Location: Kraków
Office attendance: 2/3 days per week in the office
Contract of employment: full-time
Level: Team Leader
Recruitment process: online 
About your future employer:

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

Customer Service Team Leader with Turkish 

We are looking for an experienced Customer Service Team Leader to build and lead a new international, multi-language team within a global Service Delivery Center. In this role, you will be responsible for managing daily operations, supporting customer service processes, and ensuring high-quality service across different markets.

You will work closely with internal teams and stakeholders, especially within Supply Chain, to ensure smooth operations, solve issues, and continuously improve processes.

Responsibilities:

• Lead and develop a multi-language Customer Service team

• Oversee daily team activities and ensure service quality and efficiency

• Act as the main contact point between customers and internal teams

• Cooperate closely with Supply Chain and business stakeholders

• Support order management activities and system-related topics

• Identify issues, solve problems, and drive performance improvements

• Train, coach, and support team members in their development

• Set clear goals, monitor progress, and provide regular feedback

• Organize team workload and ensure deadlines are met

• Participate in regular meetings with stakeholders and business leaders

• Support initiatives aimed at improving processes and standardizing ways of working

• Create a positive and motivating team environment

Qualifications:

• University degree (e.g. Business, Economics, Finance, or similar)

• Minimum 2–3 years of experience in managing a Customer Service team, preferably in FMCG/CPG environment

• Fluency in English and Turkish (written and spoken)

• Good understanding of Customer Service processes and channels

• Strong communication and interpersonal skills

• Ability to work under pressure and solve problems effectively

• Experience in working with MS Office tools

• Experience with process improvement (e.g. Lean) will be an advantage

We offer:

• Comprehensive training to ensure success in your role

• Technical or managerial career path (everyone can develop their leadership skills)

• Be a part of a truly awesome team in a well - located office in Kraków

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas

• Life insurance

• Private medical care

• Flexible working hours

• Great atmosphere and comfortable working conditions

• Stable job and cooperation with friendly and high qualified team

• Soft skills development

• Integration events

• International team and non-corporate work enviroment

Recruitment proces:

• Short interview with Antal Consultant

• Interview with HR

• Interview with HR & Hiring Manager

• Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.