Customer Service Team Lead with German (m/f/d)

Join Us as a Customer Service Team Leader with German!

Are you ready to lead with purpose and make a real impact? Imagine being the driving force behind a team of passionate customer service professionals—guiding, inspiring, and helping them grow while delivering exceptional service every day.

At our company, we believe leadership is more than managing tasks—it's about empowering people. As our new Customer Service Team Leader, you’ll be at the heart of a dynamic, fast-paced environment where innovation meets care. You’ll shape the way we support our customers and build a team culture that thrives on collaboration, respect, and results.

RESPONSIBILITIES:

• Coaching and mentoring your team to meet quality and performance goals

• Managing schedules, productivity, and ensuring smooth daily operations

• Leading team meetings, briefings, and performance reviews

• Supporting training plans and development initiatives

• Ensuring compliance with Polish labour law and internal standards

• Building strong relationships and fostering a positive team spirit

REQUIREMENTS:

• Previous experience in similar role

• Fluency in German (C1) and English (B2)

• Solid understanding of Polish labour law, especially working time, employee rights, and disciplinary procedures

• A customer-first mindset and strong communication skills

• Organisational talent and analytical thinking

• A respectful, service-oriented approach to leadership

• Ability to build trust and motivate others

OFFER FOR YOU:

• Lead with Impact: Take charge of a talented team and help them shine

• Grow Your Career: Develop your leadership skills in a supportive, international environment

• Make a Difference: Your decisions will directly influence customer satisfaction and team success

• Financial stability from day one – competitive salary

• Take care of your health – with supplementary medical insurance with LuxMed

• Generali group insurance

• Multisport or MultiKafeteria benefit systems

• Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)

• An extra day off for voluntary activities close to your heart

• Thinking of relocating? – we’ll support you with a change

• International experience every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture

• Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn

What we offer:

• Financial stability from day one

• Take care of your health – with supplementary medical insurance with LuxMed

• Generali group insurance

• Multisport or MultiKafeteria benefit systems

• Flexibility that works for you – enjoy our remote work, only 2 weeks of training from the office

• Practical everyday support from Team Leader

• Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues

• Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)

• An extra day off for voluntary activities close to your heart

• International experience every day – collaborate in a diverse, multinational environment influenced by British

• Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn

​What we hope you'll do next:

Click "Apply now" to complete our brief application form so we can learn more about you.

About Capita

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.
We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.