Customer Support Specialist with German

Location: Wrocław

Office presence: 3 days weekly

Type of contract: Employment contract (UoP) 

Work schedule: Possibility to work part-time (½, ¾) or full-time | Rotational shifts between 7:00 am–1:00 am (including weekends)

Position level: Junior / Mid

Recruitment process: online

About your future employer:

Our Client is a leading global online food delivery platform that connects consumers with a wide network of restaurants, enabling convenient ordering and fast delivery across multiple markets. The company operates at scale, combining advanced technology with strong local market presence to deliver seamless customer and partner experiences.

Customer Support Specialist with German

We are looking for a Live Operations Customer Service Advisor to join the Live Operations team, supporting couriers in real time. You will help couriers handle unexpected situations and ensure orders are picked up and delivered as smoothly and efficiently as possible. You will communicate closely with couriers, track deliveries, and make quick, effective decisions to keep operations running and customers satisfied.

Your Responsibilities: 

• Support couriers via chat and phone in real-time operational situations

• Track deliveries and schedules to help optimise delivery times

• Follow the automated order distribution system

• Communicate with customers in exceptional cases

• Work closely with the team, sharing ideas and best practices

• Take ownership of issues and resolve them with a practical, solution-oriented mindset

Requirements:

• Excellent written and verbal communication skills in English and German

• Ability to multitask and prioritise in a fast-paced environment

• Strong attention to detail and resilience under pressure

• Confidence in working with multiple systems at the same time

• A proactive, positive attitude and strong sense of responsibility

Our Client has a lot to offer:

• Meal allowance to order food online

• Private medical care and subsidised sports card

• Full onboarding, training, and ongoing development opportunities

• Full support in your new role

• Friendly office environment with additional perks (fresh fruit, games, chill-out areas)

• An informal, supportive culture within an ambitious, international team

Recruitment Process:

1. Short phone call with our recruiter 

2. Online interview 

3. Online language verification (German + English tests).

4. Offer and onboarding

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland