Customer Support Specialist with Mandarin & Cantonese

Location: Kraków

We work: Hybrid (3 days from office per week)

Contract of employment: full-time

Recruitment process: online 

About your future employer:

Our client is a global financial corporation that takes customer service to a higher level and enhances the customer service experience. Therefore, we are looking for young professionals who want to use foreign languages daily and develop in the field of financial markets.

Customer Service Support with Chinese 

Here are some of the things you can look forward to:

• Help deliver world-class and industry-leading support to global clients;
• Providing front-line support to our clients across phone, email, chat, and social media;
• Providing excellent client service in the area of finance;
• Answering queries from our clients on all of products and platforms;
• Resolving trade queries and disputes;
• Providing clients with technical support.

 Job Requirements:

• Fluency in English (written and spoken).
• Fluency in Mandarin or Cantonese (written and spoken).
• Advanced knowledge of Microsoft Excel.
• Strong analytical skills and attention to detail.
• Proactive and action-oriented approach to problem-solving.

Our Client has a lot to offer:

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
• Great atmosphere and comfortable working conditions;
• Stable job and cooperation with friendly and high qualified team;
• Hybrid model of work, flexible working hours;
• Workation - for 30 days, you can work from anywhere in the world;
• 3 additional days off for celebrate your birthday and voluntary work; 
• Office located near city centre;
• Modern working environment (agile spaces, private quiet rooms and breakout areas);
• Competitive salary; 
• Annual and performance-related bonuses;
• Private medical cover for you and your family;
• Multikafeteria system;
• Life insurance;
• Unlimited access to learning platform; 
• High-standard IT equipment;
• Free parking; 
• Annual parties and other social events.

Recruitment proces:

1. Short interview with Antal Consultant
2. Teams meeting with Hiring Manager and HR 
3. Employment

What is Antal?  

Recruitment company!   

We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!   

What will you gain by applying for Antal job offer?  

Free career support!  

By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.