Dynamics Business Analyst

Dynamics Business Analyst

Location: Cracow

Contract Type: B2B (160zł/h - 190zł/h)

Work Model: Hybrid working model (Two days from the office in Krakow)

The Global Banking and Commercial Banking divisions have selected Microsoft Dynamics 365 as their primary customer relationship management (CRM) platform, currently being implemented across approximately 60 countries.

As a D365 Functional Consultant, you will work closely with clients to analyze their business processes, deliver comprehensive solutions, and provide strategic advice to help them achieve their objectives.

Principal Responsibilities

• Participate in all phases of solution implementation, from analyzing business requirements to configuring and testing Microsoft Dynamics applications to meet customer needs.
• Collaborate with stakeholders across the organization to gather and align comprehensive requirements with business objectives, understand current processes, and identify opportunities for improvements.
• Provide in-depth knowledge of the Microsoft Dynamics platform and assess client business processes against its standard functionalities.
• Leverage Microsoft technologies and ALM tools such as VSTS and PowerApps to enhance implementations.
• Contribute to continuous improvement of delivery practices through suggestions and implementation of enhancements.
• Document business requirements to define the necessary actions and expected outcomes of solutions.
• Configure and customize the Microsoft Dynamics application to address client-specific business requirements.
• Conduct acceptance testing and provide training to ensure successful adoption and maintenance of the solution.

Qualifications

• Extensive experience as a senior consultant with Microsoft Dynamics, focusing on business modeling and solution implementation.
• A minimum of 8 years of experience with Microsoft Dynamics D365 Sales implementations and participation in at least 3 full lifecycle projects.
• Strong knowledge of the Microsoft ALM stack and proficiency in its application.
• Familiarity with VSTS/TFS for task tracking in consulting roles.
• Expertise in process-driven implementation methodologies.
• Proven ability to:
• Analyze and address complex business problems.
• Design high-level functional and/or technical solution architectures.
• Deconstruct and re-engineer business processes using best practices.
• Accurately document and model business requirements and processes.
• Conduct workshops and training sessions.
• Plan and execute system and user acceptance testing.
• Deliver professional client support.

Requirements

• Experience and proficiency in:
• Core application functionalities.
• Application technology stack.
• Implementation methodologies.
• Deep industry knowledge and best practices.
• Solid understanding of process development and industry-specific best practices.
• Strong analytical and problem-solving skills with a proactive approach to challenges.
• Creative problem-solving abilities and conflict resolution skills.
• Excellent skills in facilitation, discovery, analysis, and prototyping.
• Team-oriented mindset with a commitment to aligning efforts with group objectives.
• Dedication to delivering high-quality results.
• Exceptional communication, presentation, training, client relationship, and analytical abilities.
• Strong focus on project value and customer satisfaction.
• Successful completion of relevant product certification exams.