Junior Service Desk Analyst with German

Location: Hybrid (minimum 40% work from one of the Client’s offices Poland – Katowice, Opole, Lublin, Gdańsk)Contract Type: Full-time, employment contract for 12 months with the possibility of extensionRecruitment process: online 

We are looking for motivated individuals to join our Service Desk Team as Junior Service Desk Analysts. In this role, you will be the first point of contact for users seeking technical assistance with their digital workplace tools, such as laptops, mobile devices, user accounts, and applications. You will help resolve basic IT issues and ensure that all incidents and requests are handled efficiently.

Junior Service Desk Analyst with German

Responsibilities:

• Serve as the first point of contact for end users via phone and email

• Log and categorize incidents and service requests in the ticketing system

• Perform basic troubleshooting using internal knowledge base articles

• Escalate unresolved or more complex issues to 2nd Line Support teams

• Work in a 24/7 shift environment, including nights and weekends

Requirements:

• Proficiency in German (minimum B2 level) – both spoken and written

• Basic IT knowledge and good problem-solving skills

• Willingness to work in shifts (24/7 rotation)

• Location: Katowice, Opole, Lublin or Gdańsk

Our Client offers: 

• Stable employment in an international company

• Comprehensive onboarding and trainingOpportunity to develop IT and customer service skills

• Supportive team and friendly working environment

Recruitment process:

1. Short interview with Antal Consultant

2. On-line meeting with Hiring Manager

3. Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland