Line Manager

Job description 

As a services line manager you be tasked with building organizational capabilities 

requested by business owners in the areas of technical support and professional 

services. You will be a key enabler of your team potential and driver of 

organizational efficiency in services domain. You will foster innovation and 

proactiveness across the organization. 

Responsibilities: 

• Hiring/Release and Salary Settings for employees.

• Own the Teams “Performance Evaluation process” including overall 

responsibility for employee’s development, frequent performance 

discussions, and development plans.

• Approve employee time records, expenses, and business travel orders 

(expenses to be approved jointly with General Manager)

• Maintaining alignment between individual, team and company goals

• Health and safety and wellbeing of the team members

• Representing the team in external and other official forums

• Innovation driver (identifies and implements improvements on processes 

used by the team (based on guidance and in close cooperation from the 

relevant business units)

• Making decisions and finding the way forward on issues, which cannot be 

resolved by Team Leaders

• Acting in inclusive and collaborative manner. 

• Proactively identifying and mitigating risks within area of responsibility

• Ensuring own personal and professional growth

Education:

➢ University degree or equivalent working experience.

Experience: 

➢ You are seasoned people manager.

➢ You were part of service delivery and/or support organization and are 

familiar with business processes related to both domains.

➢ In your career you held customer facing jobs.

Required qualifications:

➢ Proficient communication skills to articulate technical matters to both 

clients and internal personnel.

➢ Fluent English, both written and spoken 

Experience within following areas is of additional merit: 

➢ Experience from working in Telco sector.

➢ Degree in engineering or similar field of studies.

About you: 

➢ You enjoy working with people helping them to achieve their organizational 

and personal goals.

➢ You are a good organizer and coordinator.

➢ You have a technical understanding.

➢ You enjoy interacting with customers and can handle challenging and 

complexed customer matters.

What is in it for you?

• You will have the real impact on the way we work and conduct business 

activities.

• You have the chance to shape your team and leave your personal mark on 

the department's growth.

• You get to work in a great and innovative multi-international company where 

everyone knows each other, helps each other and works together towards 

common goals.

• We value a work-life balance and offer an attractive hybrid environment.