Senior Order Management Specialist with French

Senior Order Management Specialist with French

What will you be doing?

• Execute and optimize daily transactional activities to meet SLA/KPIs while following standardized processes.

• Drive and support process improvement initiatives and projects.

• Ensure operational compliance with regulations and internal/external guidelines.

• Maintain effective communication with internal/external customers and stakeholders

• Document and maintain up-to-date operational procedures.

• Act as a backup for team members and facilitate knowledge transfer.

• Build and maintain strong collaborative relationships with internal and external customers.

• Contribute to a problem-solving culture by identifying issues and implementing solutions.

What are we looking for?

• University degree in Business Administration, Economic Sciences, or international shipping/forwarding/trade

• 2 years of experience in Customer Service Desk.

• SAP module knowledge and proficiency in Microsoft Office (especially Excel).

• Experience in business process management (all levels welcome)

• Excellent communication skills.

• Customer-centric mindset and ability to translate customer needs into solutions

• Problem-solving abilities with a proactive approach to process improvement.

• Experience in a Shared Service Center environment is desirable.

• Language skills:• English - fluent• French - fluent

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.

• A rewarding challenge to further develop your skills in a professional work environment.

• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services

• Career development within our organization.

• Language bonuses.

• Relocation packages.

• Internal and external trainings.

• Benefits such as sport card (Multisport), private health care, additional life insurance

• Hybrid work model

• Language courses.

• Corrective eyeglasses refund.

• Performance related yearly bonus.Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).

• Discount card for the various restaurants.

• Integrational team events

• Possibility to participate in the charity activities.

• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace)

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland