Team Leader - People Operations

Location: Rzeszów

Employment Type: Preferred B2B, possible employment contract (UoP)

Working Hours: Standard: 14:00 – 23:00 (1-hour lunch break).Rotational: Every three weeks, one week from 10:00 - 19:00 or 11:00 – 20:00

Remote Work: Occasional remote work possible

Salary: Competitive salary with discretionary performance-based bonuses

Benefits: My Benefit program, life insurance, company laptop and phone

Job Overview:

We are looking for an experienced Team Leader - People Operations to join our Cleints dynamic BPO. In this role, you will be responsible for leading recruitment processes, onboarding and developing employees, and enhancing engagement and retention strategies. You will collaborate closely with internal teams and external partners to drive talent acquisition and employee experience initiatives.

Team Leader - People Operations

Key Responsibilities:

• Independently manage recruitment processes for operational and support roles in BPO (customer service consultants, team leaders, quality specialists, etc.).
• Develop and implement active sourcing strategies using recruitment platforms, direct search, headhunting, and networking.
• Create social media recruitment campaigns and collaborate with the marketing team on employer branding.
• Build and maintain a candidate database and talent pool for future hiring needs.
• Collaborate with recruitment agencies and external partners, negotiating contracts and ensuring candidate quality.
• Develop, test, and implement new recruitment methods to enhance efficiency.
• Analyze recruitment effectiveness by tracking key metrics (time-to-hire, cost per hire, quality of hire, new hire retention).
• Manage and mentor the recruitment team, assigning tasks and supporting professional growth.
• Optimize the candidate selection process using modern recruitment tools (ATS, HRIS).
• Design and coordinate onboarding processes to ensure smooth and effective employee integration.
• Develop and implement career paths and employee development programs to enhance skills and prepare for promotions.
• Monitor new hires’ performance and identify areas requiring additional training or support.
• Develop and implement strategies to increase employee satisfaction and engagement in a dynamic BPO environment.
• Coordinate motivational programs, benefits, and well-being initiatives to foster a culture of appreciation and loyalty.
• Regularly collect employee feedback (e.g., surveys, 1:1 meetings) and implement improvements to enhance employee experience.
• Work closely with operational leaders to develop retention strategies and reduce employee turnover.

Required Experience & Qualifications:

• Minimum 6 years of experience, with at least 3 years in a similar role within a BPO/SSC/Contact Center environment.
• Bachelor’s degree in Human Resources Management, Business Administration, or a related field (preferred).
• Fluency in English (minimum strong B2, preferred C1) – daily interactions with clients and headquarters in the USA, as well as candidate language assessments.
• Strong leadership, communication, and analytical skills.
• Ability to thrive in a fast-paced, dynamic environment.

Requirements: 

• Work in an international, fast-growing BPO environment.
• Opportunity to develop and implement innovative HR strategies.
• Be part of a collaborative and supportive team.
• Competitive salary with performance-based recognition.

What is Antal? 

Recruitment company!  

We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!  

Free career support!  

By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.