Team Leader with Turkish

Location: Kraków

Office attendance: 2/3 days per week in the office

Contract of employment: full-time

Level: Junior/ Mid 

Recruitment process: online 

About your future employer:

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

Team Leader with Turkish 

As an Team Leader, you will be responsible for leading and developing a team supporting end-to-end order management processes. You will play a key role in ensuring high-quality customer service, efficient order execution, and strong collaboration across supply chain functions. This position combines operational responsibilities with people management and continuous improvement initiatives.

Responsibilities:

• Lead, motivate, and develop a team of Order Management Specialists

• Oversee daily operations related to order processing, delivery coordination, and customer communication

• Ensure timely and accurate execution of customer orders

• Monitor team performance, set priorities, and support workload distribution

• Act as the main escalation point for complex customer or process-related issues

• Collaborate with Sales, Logistics, Customer Service, and other departments to ensure smooth operations

• Drive process improvements and support implementation of best practices within the team

• Support onboarding, training, and knowledge development of team members

• Monitor KPIs and ensure service levels are met

• Build and maintain strong relationships with key stakeholders and customers

Qualifications:

• University degree

• Previous experience in team leadership or mentoring role 

• Minimum 3–5 years of experience in Order Management, Customer Service, Supply Chain, or a related area

• Previous experience in team leadership or mentoring role 

• Fluency in English and Turkish (written and spoken)

• Strong organizational and problem-solving skills

• Ability to manage multiple priorities and work in a fast-paced environment

• Good knowledge of MS Excel and MS Office

• Experience with SAP or similar systems is a plus

• Strong stakeholder management skills

• Customer-focused mindset and strong communication skills

We offer:

• Comprehensive training to ensure success in your role

• Technical or managerial career path (everyone can develop their leadership skills)

• Be a part of a truly awesome team in a well - located office in Kraków

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas

• Life insurance

• Private medical care

• Flexible working hours

• Great atmosphere and comfortable working conditions

• Stable job and cooperation with friendly and high qualified team

• Soft skills development

• Integration events

• International team and non-corporate work enviroment

Recruitment proces:

1. Short interview with Antal Consultant

2. Interview with HR

3. Interview with HR & Hiring Manager

4. Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.