Technical Support Specialist with French or Spanish

Location: Kraków 
We work: On-site (5 days from the office)
Contract of employment: Full-time
Recruitment process: Online 
About your future employer:
Our client is a global technology company. By combining data, AI, and advanced analytics, the organization helps businesses improve visibility, efficiency, and decision-making across logistics operations. You will join an international, fast-paced environment focused on innovation and real impact.

Technical Support Specialist with French or Spanish

Here are some of the things you can look forward to:

• Managing and resolving technical issues reported by customers

• Investigating problems, identifying root causes, and providing solutions

• Monitoring system behavior and escalating potential bugs when needed

• Communicating with customers and stakeholders throughout the issue lifecycle

• Supporting customer calls related to issue resolution or system usage

• Working with data and basic database queries to analyze issues

• Maintaining internal documentation and contributing to knowledge base articles

• Supporting team members by sharing knowledge and best practices

• Ensuring agreed service levels and performance metrics are met

Requirements:

• Minimum 2 years of experience in technical support, IT support, or a similar role

• Understanding of how software applications and systems work

• Basic knowledge of APIs, cloud environments, and databases

• Experience with tools such as Postman, Kibana/Observe, or Snowflake is a plus

• Basic knowledge of SQL is an advantage

• Strong problem-solving and analytical skills

• Good time management and ability to handle multiple tasks

• Customer-focused mindset and strong communication skills

• Fluent English and French or Spanish (written and spoken)

• Degree in IT, Computer Science, or a related field (or equivalent experience)

Our Client has a lot to offer:

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas

• Atravtive salary and performance-related bonus

• Private medical cover

• Multikafeteria system including sports card

• Life insurance

• Daily lunch allowance

• Social Fund

• Great atmosphere and comfortable working conditions.

• Stable job and cooperation with friendly and high qualified team

• Hybrid model of work, flexible working hours

• Office located near city centre

• Parking space available

• Casual dress code, drinks, coffee/tea, fruit, video games at work

• Inclusive & friendly culture – pets and children welcome

• Employee referral program

• Modern working environment (agile spaces, private quiet rooms and breakout areas)

Recruitment proces:

• Short interview with Antal Consultant

• Teams meeting with Hiring Manager

• F2F meeting with Manager of the department

• Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.