Technical Support Specialist with German

Your main tasks will include:

• Supporting customers primarily via email through our support tool (Salesforce Service Cloud)

• Assisting new clients during onboarding, making sure they get the best possible start.

• Becoming an expert in the company platforms so you can act as a trusted advisor.

• Updating help center, FAQs, and support content.

• Collaborating with product and tech teams by sharing customer insights.

• Helping optimize support processes and suggesting improvements.

• We use Salesforce Service Cloud, Slack, Jira, and other modern tools to make sure you have everything you need to succeed. The learning curve will be steep, but you won’t be bored - and you’ll always have a supportive team by your side.

What We’re Looking For

• Fluent in German and English (spoken and written).

• Strong communication skills with a friendly and professional tone.

• Experience with common IT tools (Slack, Jira, CRM systems, etc.).

• Solution-oriented, proactive, and flexible mindset.

• A natural talent for customer care and problem-solving.

• Interest in SaaS, e-commerce, and subscription businesses.

• Previous experience in customer support or e-commerce is a plus, but not required. Most important is that you are passionate about delivering great service, taking ownership, and enjoying working as part of a team.

What We Offer

• A competitive salary package.

• A flexible workplace with opportunities to work from home.

• Modern equipment,

• A growing international SaaS company with ambitious goals.

• A great team that’s passionate about tech, subscriptions, and customer success.

• A fun and collaborative working environment where we take our work seriously, but also know how to enjoy ourselves.

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland