CX Specialist with Dutch– Non Prime orders

We’re looking for a proactive, detail-oriented CX Specialist with Dutch, ready to take ownership of the non-prime order flow and ensure smooth coordination across logistics, warehouses, transport partners and our commercial teams. If you enjoy solving problems, communicating with many stakeholders and keeping processes under control — you’ll feel right at home here.

What You’ll Do

Customer & Order Management

• Act as the direct point of contact for the commercial non-prime organisation, providing timely and accurate updates (written and oral) in multiple languages.

• Handle a variety of customer questions: material status, delivery timelines, complaints.

• Maintain complete and accurate customer files, including administrative and logistical data.

Stock & Material Coordination

• Manage non-prime stock: assign material to orders and unblock material in warehouses.

• Take responsibility for the customer portfolio and act as backup for other non-prime order specialists during absences.

Transport & Logistics Execution

• Create and manage transport requests.

• Coordinate outbound shipments by truck, rail or vessel.

• Liaise with transport companies, external warehouses and logistics partners to ensure smooth dispatch.

• Handle changing situations such as stock push, under-deliveries or deviations from standard procedures.

• Verify available loading slots and work closely with ICP (packaging/loading teams).

Problem-Solving & Operational Support

• Independently solve standard issues; escalate complex cases to colleagues or supervisors when needed.

• Proactively address credit limit exceedances, inventory challenges and exception management.

• Ensure cost-optimized handling of non-prime material in line with business guidelines.

What We Expect From You

• Good command of Dutch & English (spoken and written).

• Ability to work independently in a structured, efficient way.

• Confidence in handling non-standard situations and changing market conditions.

• Strong communication skills and a proactive approach.

• Openness to hybrid work.

Why Join Us?

Working in the non-prime stream means variety, responsibility and lots of “real operations” — no two days look the same. You’ll collaborate with logistics, commercial teams, warehouses and transport partners across Europe, developing unique experience in a very dynamic area of the steel business.

Benefits:

• Private medical care

• Pluxee Lunch card

• Life insurance

• Annual performance bonus

• Extra social benefits

• Language courses

Interested?

Apply now and help us keep the non-prime order flow running efficiently, cost-effectively and with great customer experience at the core!