Chargeback Analyst

AutoBidMaster is a fast-growing online marketplace in the unique segment of the automotive industry – used & salvaged vehicle auctions. For over 15 years, we have been successfully providing our US and global customers with access to online vehicle auctions and efficiently delivering their vehicles to every major port in the world. We are a passionate and dedicated team composed of 100+ employees worldwide, committed to making AutoBidMaster the greatest place to buy and ship salvaged vehicles while making the industry transparent, innovative & fun.   

AutoBidMaster is on a mission to help our customers give a second life to used cars by simplifying auto auctions for all.   

We are seeking a Chargeback Analyst to join our team.  

Responsibilities: 

• Minimize potential losses by making decisions on chargebacks cases. Will be responsible for research and resolution of disputed charges while meeting required timeframes and guidelines with little to no follow up. 
• Process and perform adjustments for customer disputes using internal BankCard systems. The process requires ongoing analysis, review and understanding of rules as set forth by the card associations and bank regulators (i.e., banking, credit/debit processing system, fraud monitoring software, etc) and industry regulations (i.e., MasterCard, VISA, compliance, and legal entities, etc). 
• Research, store, retrieve, analyze, and produce information or data needed to carry out work activities. 
• Adhere to pre-established milestones and goals as a self-starter with a high level of initiative to drive results. 
• Analyze data and make recommendations to improve processes in department. 
• Perform back up, assist in special projects and other duties as assigned. 

Requirements: 

• Bachelor’s degree preferred, or 3-5 years related work experience. 
• Strong proficiency in both English and Russian 
• Able to process information and effectively make decisions. 
• Must be able to work independently, have strong written and verbal communications skills, and demonstrate strong organizational and analytical skills. 
• Excellent time management skills. Able to effectively handle multiple tasks. 
• Strong attention to details 
• Working hours: 14:00 CET - 23:00 CET 
• Working from the office is required  
• Kind Reminder: we employ ONLY via B2B type of contract!  

Benefits:  

• Competitive compensation  
• Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry   
• All the equipment you’ll need to be successful   
• 20 paid days of vacation  
• US public holidays are off — we work according to the US calendar   
• Exciting and memorable team-building activities and corporate parties