Presales Engineer (Cloud ACS)

Join our Presales team and help customers understand, validate, and successfully adopt our Cloud ACS platform. We are looking for a technically skilled, customer-facing professional who enjoys solving networking and device management challenges, leading technical discussions, and translating complex product capabilities into clear business value.

Key responsibilities

• Conduct technical product presentations, demos, and discovery sessions with prospects

• Prepare and manage Proof of Concepts (PoCs) and trial environments

• Analyze customer requirements and networking challenges to align solutions with Cloud ACS capabilities

• Troubleshoot technical and network-related issues during evaluations

• Address technical questions, including RFPs and architecture or security assessments

• Translate complex technical concepts into clear, business-friendly communication

• Collaborate closely with Sales, Customer Success, Product, and Support teams to ensure a smooth customer journey and handover after contract signing

Requirements

• Proactive, customer-oriented professional with experience in technical support, pre-sales, technical consulting, or other customer-facing technical roles

• Good understanding of networking fundamentals and troubleshooting (TCP/IP, DHCP, DNS, TR-069/TR-369 or similar protocols is a plus)

• Ability to quickly learn and work with complex technical platforms

• Strong communication, presentation, and customer-facing skills with the ability to explain technical topics clearly and in a structured way

• Experience with CRM/ERP tools (e.g. Salesforce)

• Fluency in English and Polish (spoken and written)

What we offer

• Opportunity to work with a leading device management platform (Cloud ACS)

• Space to grow both vertically (Senior Presales) and horizontally (Customer Success, post-sales roles)

• Real exposure to global customers, including participation in international conferences and industry events

• Collaborative work environment with support from talented teams

• Flexible working hours and a relaxed work atmosphere (no dress code, no open space)

• Professional development through training, conferences and knowledge sharing

• Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space

• Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream 🍦), parking area, and bike room