Technical Account Specialist

Who We Are

BeMyGuest is a fast‑growing startup, the leading aggregator of tours, activities, and attractions in Asia. We connect with Asia’s top travel platforms via APIs, white‑label sites, and travel agent marketplaces. We're innovation‑driven, and continuously exploring how new technologies can shape how we work and scale.

The Role

This is not a typical Account Success role. We’re seeking an entrepreneurial, hands-on generalist to join our fast-moving team. We need someone who is inherently tech-savvy, inquisitive about the future of technology and eager to shape how we do things, rather than just following instructions.

You'll be a true hybrid: one moment you'll manage operational tasks and troubleshooting, the next you’ll be handling supplier relationships, or assisting with customer-facing issues. This requires you to be comfortable operating across functions, autonomously diagnosing issues or gaps on your own, and taking full ownership of problems before escalating. If you’re looking for a role with autonomy and the chance to wear many hats and grow your career, this is your opportunity.

Key Responsibilities

Technical Problem-Solving & Operations: Be the first line of defense for platform and partner issues, performing independent troubleshooting before escalating. Seamlessly switch between daily operations tasks - such as product loading, content amendments and pricing updates - and process optimisation, and partnership management.

Account Success and Growth: Leverage your e-commerce background to onboard new partners, drive performance, and serve as a trusted strategic advisor to maximise the value partners get from our platform and we get from partners. 

Innovation & Process Improvement: Stay inquisitive about technology and the advent of AI to identify, explore, and implement new tools or methods to optimise our internal processes and enhance the client experience.

Cross-Functional Contribution: Embody our startup culture by jumping in across departments, providing high-quality customer service and support to ensure all critical tasks are covered.

What You'll Bring (Required Skills)

• 3+ years of experience in Account Management, Customer Success, Operations, or a similar client-facing role, preferably within the e-commerce or SaaS industry.

• Demonstrable tech-savvy and strong analytical skills with a proven ability to independently troubleshoot technical issues (e.g., API, system integrations).

• A naturally inquisitive, proactive, and autonomous work style, eager to grow your career and define your own success.

• Excellent written and verbal communication skills in English.

• Willingness to transition from remote work to a hybrid model based in Krakow.

Bonus Points If You Have

• A background or formal training in Technology, Computer Science, or a related technical discipline.

• Experience working in a startup/scale-up environment or a role with high cross-functional demands.

Working & Growth Environment

• Hybrid setup in Kraków (remote initially, with transition to office in due course).

• Full‑time, B2B contract.

• Competitive remuneration: 5 000‑7 000 PLN net / month (B2B).

• Opportunity to shape your role and grow—becoming a key part of how we scale operations, build processes, and adopt new technology.

Why You’ll Love This Role

• Be part of building something - your ideas and initiative will matter.

• Exposure to both the tech & operations side of the ecommerce and travel platform business.

• Work with partners and customers directly, plus collaborate internally across multiple teams.

• Room to grow as we scale and as the industry shifts online

Your Interview Journey with Us

We're excited you're considering a role with our team! Our goal is to make sure there's a great fit—both for your career ambitions and our company culture. Our interview process is designed to be thorough yet straightforward, typically involving three main steps:

1. Initial Screen: This is usually a casual conversation with a member of our team who you will be working with day-to-day. It's a chance for us to learn more about your background, and for you to ask questions about the role, our company, and what it’s like to work here.

2. Skill & Technical Deep Dive: You'll meet with team members who work closely with the position you've applied for. This interview focuses on your specific skills, experience, and how you approach challenges relevant to the job.

3. Cultural & Leadership Fit: Your final interview will often be with a senior leader or executive. The discussion will explore your alignment with our company values, your approach to teamwork, and how you see yourself growing with us long-term.

Key Details

Global Team: You will be interviewing with employees based in both Europe and Singapore.

Language: All interviews will be conducted in English.

We look forward to meeting you and helping you learn more about the opportunity.